It has been a question since the dawn of ITIL version 3: Where do we start? A natural reaction is to focus on the things that are causing acute pains: incident, problem, change, and so on. I liken this to … Continue Reading
With over 20 years of professional experience, Mark’s background spans leadership roles from Datacenter CIO to Management and IT Consulting. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams, managed enterprise applications implementations, and implemented governance processes across multiple industries. Mark has a wide array of industry experience with ‘Big Five’ consulting in the health care, manufacturing and distribution, services, high technology, and government verticals.
Mark is a problem solver who is committed to solving hard problems and delivering excellent strategic results. Additionally, Mark has forged a reputable competency as a consultative trainer and speaker in several disciplines receiving exemplary evaluations.
Mark acted as interim leadership for clients with a specific focus of organizational design, operational processes, and governance models. Typical engagements include assessments, hands-on implementation, and consultative training in the IT Service Management. Governance Controls and Technical Management domains.
Currently serves as the itSMF Kansas City LIG President as well as the itSMF national CobiT SIG president, and regularly speaks at association events.
Areas of Expertise
- IT Governance and Controls
- ITIL V2/V3 (trainer certified)
- ISO20000 (trainer certified)
- CobiT and Val IT (trainer certified)
- MOF (trainer certified)
- Project/Program Management
- Software selection and implementation
- Business Analysis (trainer certified)
- Software QA/testing
- Governance Maturity assessment and Implementations
- Temporary leadership positions (Service Desk, Release and change Management)
- PMO Implementation
- Software Selection & Implementation
- IT Strategy Design and business alignment
- Process Improvement initiatives
- Quality Program Implementation
BS, Central Missouri State University
MS, Central Michigan University
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A student in a recent ITIL class asked me a very good question: "Why did ITIL v3 combine the processes of Asset Management and Configuration Management, is it because assets and configuration items are the same thing?" Well, yes and no, … Continue Reading
IT is no stranger to pressure: complex technologies, new and often confusing regulatory and compliance concerns, and above all how to ensure value creation. One technique that I’ve found valuable is cleverly designed in COBIT5. The COBIT framework is designed … Continue Reading