DIRECTOR OF BUSINESS SERVICES

Mark Thomas

As the primary governance instructor for Interface Technical Training, Mark has forged a national reputation as the ‘go to’ instructor for ITIL COBIT, ISO20000,  Business Analysis, IT Strategy and several other disciplines. 

Biography

With over 20 years of professional experience, Mark’s background spans leadership roles from Datacenter CIO to Management and IT Consulting. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams, managed enterprise applications implementations, and implemented governance processes across multiple industries. Mark has a wide array of industry experience with ‘Big Five’ consulting in the health care, manufacturing and distribution, services, high technology, and government verticals.

Mark is a problem solver who is committed to solving hard problems and delivering excellent strategic results. Additionally, Mark has forged a reputable competency as a consultative trainer and speaker in several disciplines receiving exemplary evaluations.

Mark acted as interim leadership for clients with a specific focus of organizational design, operational processes, and governance models. Typical engagements include assessments, hands-on implementation, and consultative training in the IT Service Management. Governance Controls and Technical Management domains. 

Currently serves as the itSMF Kansas City LIG President as well as the itSMF national CobiT SIG president, and regularly speaks at association events.

Areas of Expertise

  • IT Governance and Controls
  • ITIL V2/V3 (trainer certified)
  • ISO20000 (trainer certified)
  • CobiT and Val IT (trainer certified)
  • MOF (trainer certified)
  • Project/Program Management
  • Software selection and implementation
  • Business Analysis (trainer certified)
  • Software QA/testing

Noted Experience:

  • Governance Maturity assessment and Implementations
  • Temporary leadership positions (Service Desk, Release and change Management)
  • PMO Implementation
  • Software Selection & Implementation
  • IT Strategy Design and business alignment
  • Process Improvement initiatives
  • Quality Program Implementation

Education:

BS, Central Missouri State University

MS, Central Michigan University

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Blog

Three Steps to Conducting Requirements Workshops

Posted March 3, 2014

Whether you are a business analyst, project manager, or software developer, at some point in your career you will most likely be asked to elicit requirements for a new initiative. There are several techniques to accomplish this including interviews, observation, … Continue Reading

Understanding the Components and Phases of the ITIL Service Lifecycle

Posted January 15, 2014

This post is from our ITIL 2011 Foundation online video training library. Video transcript: Understanding the Components and Phases of the ITIL Service Lifecycle Instructor: Mark Thomas. The key components to the ITIL lifecycle in Service Management is what we … Continue Reading

Ten ways to be a more valuable Business Analyst

Posted December 9, 2013

In many of the business analysis courses I teach, I’ve found a common reason people come to training,  the number one question I get is, “how do I add value to the organization as a BA?” Expectations vary, but at … Continue Reading