In the first two parts of this blog series, we reviewed the four steps we used to deploy and manage our first Service Catalog. Part 1: Get something out there. Step 1. Part 2: Refine the information. Steps 2 and … Continue Reading
With over 20 years of professional experience, Mark’s background spans leadership roles from Datacenter CIO to Management and IT Consulting. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams, managed enterprise applications implementations, and implemented governance processes across multiple industries. Mark has a wide array of industry experience with ‘Big Five’ consulting in the health care, manufacturing and distribution, services, high technology, and government verticals.
Mark is a problem solver who is committed to solving hard problems and delivering excellent strategic results. Additionally, Mark has forged a reputable competency as a consultative trainer and speaker in several disciplines receiving exemplary evaluations.
Mark acted as interim leadership for clients with a specific focus of organizational design, operational processes, and governance models. Typical engagements include assessments, hands-on implementation, and consultative training in the IT Service Management. Governance Controls and Technical Management domains.
Currently serves as the itSMF Kansas City LIG President as well as the itSMF national CobiT SIG president, and regularly speaks at association events.
Areas of Expertise
- IT Governance and Controls
- ITIL V2/V3 (trainer certified)
- ISO20000 (trainer certified)
- CobiT and Val IT (trainer certified)
- MOF (trainer certified)
- Project/Program Management
- Software selection and implementation
- Business Analysis (trainer certified)
- Software QA/testing
- Governance Maturity assessment and Implementations
- Temporary leadership positions (Service Desk, Release and change Management)
- PMO Implementation
- Software Selection & Implementation
- IT Strategy Design and business alignment
- Process Improvement initiatives
- Quality Program Implementation
BS, Central Missouri State University
MS, Central Michigan University
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In part one of this blog series, we discussed Step 1 to my first Service Catalog (Get something out there!). In this part, I’d like to share with your our final three steps. Step 2: Refine the catalog with meaningful … Continue Reading
The Service Catalog has, in the last few years, been one of the most popular starting points for most Service Management initiatives. For some companies, it is also one of the hardest things to do. A few years ago I … Continue Reading