Windows 7 // 50331

Windows 7 Enterprise Desktop Support Technician

Identify and Resolve Desktop Application Issues in Windows 7 with this comprehensive hands-on course.

Course Description

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. MOC 50331 will also help test takers prepare for the 70-685 exam. Interface is the only Microsoft Partner in Arizona with the Gold Learning Competency, therefore at Interface Technical Training, you will get hands-on instructor-led training with real-world scenarios to help you become more proficient with Windows 7 Enterprise Desktop Support. This course is frequently available to attend online with our RemoteLive™ instructor-led learning product.

Audience

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

Prerequisites

This course requires experience working in a domain environment using desktop and command-line troubleshooting tools, installing and troubleshooting desktop application problems, configuring registry and group policy settings and TCP/IP Troubleshooting skills.
Students should have successfully completed:

What You Will Learn

After completing this course, students will be able to:

  • Identify and Resolve Desktop Application Issues
  • Identify the Cause of and Resolve Networking Issues
  • How to use network services and local computer files to resolve computer names
  • How to improve the performance of a system by monitoring and controlling the use of resources by applications
  • How to configure reliable and secure wireless connectivity for client computers.
  • How to diagnose hardware problems on a computer
  • Manage and Maintain Systems That Run Windows 7
  • Support Mobile Users
  • Identify the Cause of and Resolve Security Issues
  • How to restore a computer system after an attack by viruses or other malicious software.
  • How to enable and use the software update features available in Windows 7

Course Outline

1. Identify and Resolve New Software Installation Issues

  • Understand the different installation options for Windows 7 applications
  • Resolve Windows 7 installation problems
  • Prevent users from running unapproved applications

2. Resolve Software Configuration Issues

  • Fix application install problems caused by older programs or new features and options
  • Create a Windows 7 VHD disk
  • Configure operating system features
  • Understand the impact of Driver Updates
  • Fix software configuration problems
  • Use the Problem Steps Recorder tool

3. Resolve Software Failure

  • Configure Event Forwarding
  • Use System Restore to fix desktop problems
  • Create a Windows 7 Troubleshooter

4. Identify and Resolve Logon Issues

  • Create Roaming and Mandatory User Profiles
  • Configure Machine Accounts in Active Directory
  • Configure User Account Properties in Active Directory

5. Identify and Resolve Network Connectivity Issues

  • Use command-line tools to troubleshoot connectivity problems
  • Use the Windows Troubleshooters to fix configuration issues
  • Configure Advanced TCP/IP options on a client computer

6. Identify and Resolve Name Resolution Issues

  • Configure records on a DNS Server
  • Configure HOSTS records
  • Using command-line and scripting tools to configure TCP/IP settings

7. Identify and Resolve Network Printer Issues

  • Optimize the performance of the Print Spooler
  • Redirect Print Jobs from non-functioning Printers
  • Manage Active Directory registration of Printers
  • Manage Printer Permissions
  • 8. Identify and Resolve Performance Issues
  • Configure automatic responses to Service failure
    Manage the use of Processing resources by applications
    View and control active connections to a computer
    Optimize Hard-Disk performance

9. Identify and Resolve Hardware Failure Issues

  • Understand how to be proactive in dealing with hardware problems
  • Use Windows 7 hardware diagnostic tools

10. Identify and Resolve Wireless Connectivity Issues

  • Understand the encryption options available for wireless networks
  • Use Windows 7 Wireless security options
  • Fix client connectivity problems

11. Identify and Resolve Remote Access Issues

  • Understand the security options available when creating remote access connections
  • Understand the new capabilities of VPN connections that use DirectAccess
  • Resolve connectivity problems for VPN and Dial-Up connections

12. Manage File Synchronization

  • Configure Transparent Caching
  • Restore deleted network files

13. Identify and Resolve Internet Explorer Security Issues

  • How to use new security features like Smart Screen Filtering
  • Manage Internet Explorer Add-ons
  • Use IE features to warn the user about potential security problems

14. Identify and Resolve Firewall Issues

  • Block applications from communicating over the network
  • Record and setup notifications of unapproved network communication
  • Fix problems caused by improper configuration of Windows Firewall

15. Identify and Resolve Issues Due To Malicious Software

  • Identify problems caused by viruses and other malware
  • How to protect Internet Explorer and E-mail applications from malware attack
  • How to prevent data loss and fix a computer after a malware attack

16. Identify and Resolve Encryption Issues

  • Recover from lost encryption keys
  • How to encrypt individual files using EFS
  • Use BitLocker to protect laptops and insecure computers

17. Identify and Resolve Software Update Issues

  • Configure client computers to get updates from the local network instead of the Internet
  • Understand the different options available when updating the operating system
  • Understand how to configure automatic updates for Microsoft applications​