Cisco Training - HD TelePresence // S-ACUCMWAUC

Administering Cisco Unified Communications Manager and Unity Connection

Master the concepts of IP telephony using the Cisco Unified Communication Manager server, including its function, features and configuration.

Course Description

The first 3 days of this course will focus on Administering Cisco Unified Communications Manager (ACUCM) v7.0. This portion of the class provides system administrators and networking professionals with an understanding of the Cisco Unified Communication Manager System from a Level One support perspective. ACUCM teaches the concepts of IP telephony using the Cisco Unified Communication Manager server, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of the Cisco Unified Communication Manager concepts: clustering, route plans, digit manipulation, call admission control, survivability, media resource and Cisco Unified Communication Manager features, which are all important to supporting IP telephony in the enterprise network. The course focus is on Cisco Unified Communications Manager version 7.x. This course includes various lab exercises to apply what was learned in each preceding lesson. We begin the lab with a newly installed publisher and subscriber. The only elements that are preconfigured are two Media Gateway Control Protocol (MGCP) gateways for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment. AUC v7.0 is the last 2 days of the course that is designed to provide the learner with the knowledge to administer and manage Cisco Unity Connection release 7.0.

Audience

This course is designed for: Network Administrators, System Administrators, Entry-level Network Engineers, People responsible for the day-to-day management of corporate messaging systems, and IT Professionals looking to gain a working knowledge of Unity Connection administration.

Prerequisites

​Before taking this course, students should have working knowledge of basic networking and telephony systems.​​​

What You Will Learn

Upon completing this course, the learner will be able to meet these overall objectives:
  • Discuss Cisco Unified Communication Manager and how it is deployed in the IP telephony network
  • Use the basic administrative functions to set up the Cisco Unified Communications Manager server, add users, and perform a backup and restore
  • Describe the parameters that affect phones and devices in the network, their configuration, and
    registration
  • Develop a basic route plan, explain its purpose, and configure in the IP telephony network
  • Explain the use of transformation masks, route filters, DDI, and translation patterns to accomplish specific types of digit manipulation and call routing
  • Describe partitions and CSSs and their use, function, and configuration
  • Describe CAC and Cisco Unified SRST
  • Describe the various media resources as well as their use and configuration in Cisco Unified
  • Communications Administration
  • Describe the basic features and services of Cisco Unified Communications Manager and their configuration in Cisco Unified Communications Manager Administration
  • Describe the available phone and directory number options, user web pages, and BAT

Course Outline

Module 1: Introduction to IP Telephony

Exploring IP Telephony

            Traditional Voice vs. IP Telephony
            CUCM Platform Requirements
            Clustering Overview
            Intra-Cluster Communications
            Cisco Unified CM Clusters
            Clustering Options
Describing the CUCM Deployment Models
            Single-site Deployment
            Centralized Call Processing Deployment
            Distributed Call Processing Deployment
            Business Edition
            Distributed Single Cluster Deployment
            Hybrid Call Processing Deployment
Module 2: Defining the CUCM Basic Configuration
Logging into Cisco Unified Communication Manager
            Navigation Menu
            Command Line Interface
            Logging In to CUCM Administration and Serviceability
            Logging in CUCM OS Administration and Disaster Recovery System
Performing the CUCM Server Configuration
            Configuring Enterprise Parameters
            Server Configuration – Eliminating Reliance on DNS
Describing Multi-Level Administration
            Creating End Users
            Creating Roles
            Creating User Groups
            Assigning Users to User Groups
            Step to Configuring Multi-Level Administration
Configuring the Disaster Recovery System – Backup and Restore Procedures
            DRS – Backup Procedures
            DRS – Restore Procedures – Restore Wizard
Lab 2-1: Performing General Administration
Lab 2-2: Configuring Cisco Unified Communications Manager 7.0 Basic Settings
Lab 2-3: Backing Up and Restoring Cisco Unified Communications Manager 7.0

 

Module 3: Preparing for Phone Registration
Configuring CUCM System Parameters
            Unified CM Configuration
            Unified CM Group Configuration
            Phone NTP Configuration
            Date/Time Group
            Codecs and Regions
            Location Configuration
            Device Pool Configuration
            DHCP Server Configuration
            Clusterwide Enterprise and Service Parameters
            Licensing
Supporting Cisco IP Phones
            Cisco IP Phone Models
            CUCM Phone Support
            SCCP
            SIP
            Phone Button Templates
            Softkey Templates
Exploring Phone Registration and IP Phone Communications
            Cisco IP Phone Registration
            Manual Registration
            Auto- Registration
            Phone Configuration
            CUCM to Cisco IP Phone Communications
Lab 3-1: Configuring Cisco Unified Communications Manager to Support Cisco IP Phones
Module 4: Configuring a Basic Route Plan
Exploring Gateways
            Cisco Access Gateways
            Gateway Protocols
            SGCP
            MGCP
            H.323
            Core Gateway Requirements
            Network Modules
Creating a Route Plan
            Dial Plan Overview
            Route Pattern Overview
            Digit Collection
            Call Routing
            Call Routing Configuration
Lab 4-1: Configuring Basic Dial Plan Elements

Module 5: Discovering Route Filters and Digit Manipulation
Configuring Route Filters and Translation Patterns
            The 9.@ Pattern
            Route Rilters
            Translation Patterns
Explaining Digit Manipulation
            Discard Digit Instruction
            Transformation Masks
            Route Plan Report
Lab 5-1: Configuring Complex Dial Plan Elements

Module 6: Exploring Class of Control

Explaining Class of Control

            Partitions
            Calling Search Space
            PLAR Application
Configuring Advanced Class of Control Features
            Call Restriction
            Class of User
            Geographic Location
            Time of Day Routing
Lab 6-1: Implementing Calling Privileges and Restrictions
Module 7: Explaining Call Admission Control (CAC) and Survivable Remote Site Telephony (SRST)
Understanding Call Admission Control
            Overview & Need for Call Admission Control
            Call Admission Control in a Centralized
Deployment
            Deploying Automated Alternate Routing (AAR)
            Call Admission Control in a Distributed Deployment
            Bandwidth Considerations in Call Admission Control
Explaining Survivable Remote Site Telephony (SRST)
            SRST Failover
            SRST Configuration
Lab 7-1: Configuring SRST
Module 8: Understanding Media Resources
Explaining Media Resources
            Conference Bridge
            Media Termination Point (MTP)
            Transcoder
            Music on Hold
            Annunciator
Exploring Media Resource Management
            Media Resource Management
            Configuring Media Resource Groups
            Configuring Media Resource Group Lists
Lab 8-1: Configuring Media Resources

Module 9: Describing CUCM Features
Understanding Basic CUCM Features
            Call Park / Call Pickup / Callback
            Shared Lines with Barge and Privacy
Exploring Hunt Groups
            Line Group Configuration
            Hunt List Configuration
            Hunt Pilot Configuration
            Final Forwarding
Describing Phone Services
            Cisco IP Phone Services
            IP Phone Service Configuration
Lab 9-1: Configuring User Features  Lab 9-2: Configuring Hunt Groups and Call Coverage
Module 10: Exploring Moves, Adds, Changes and Administration
Understanding Phone Moves, Adds and Changes
            Phone and Directory Number Options
            Copy with Lines
Describing User Configuration
            Adding a User
            Addociate Devices to a User
            User Group Configuration
            User Web Pages
Explaining the Bulk Administration Tool (BAT)
            Overview of the Bulk Administration Tool (BAT)
            Bulk Administration Tool (BAT) Procedures
            Overview of the Auto-Register Phone Tool (formerly TAPS)
Lab 10-1: Create/Associate Users Lab 10-2: Using the Cisco Unified CallManager Bulk Administration Tool