Cisco Training - HD TelePresence // S-ICOMM

ICOMM Introducing Cisco Voice and Unified Communications Administration v8.0

Maintain and Operate a Cisco Unified Communications

Course Description

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches students how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Audience

This course is desigend for Network Administrators, Network Engineers, and Systems Engineers and anyone working towards CCNA Voice Certification

Prerequisites

​Before taking this course, students should have working knowledge of converged voice and data networks, basic knowledge of Cisco IOS Gateways and Cisco Unified Communications Manager and Cisco Unity Connection.
 
Students should also have successfully completed the following courses:
CCNA210: ICND Part 1 - Mastering Critical Internetwork Technologies

What You Will Learn

After completing this course, you will be able to:
  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Course Outline

Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
            Cisco Unified Communications Manager Express Overview
            Cisco Unified Communications Manager Overview
            Cisco Unity Connection Overview
            Cisco Unified Presence Overview
Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions
            Overview of Traditional Voice Networks
            Overview of Converged Voice Networks
            Overview of Packet-Oriented Networks
Module 2: Overview of Administrator and End-User Interfaces
Lesson 1: Understanding Administrator Interfaces
            Cisco Unified Communications Manager Administrator Interfaces
            Cisco Unity Connection Administrator Interfaces
            Cisco Unified Presence Administrator Interfaces
            Cisco Unified Communications Manager Express Administrator Interfaces
            Cisco Unity Express Administrator Interfaces
Lesson 2: Understanding End-User Interfaces
            Cisco Unified Communications Manager End-User Interfaces
            Cisco Unified Communications Manager Express End-User Interfaces
            Cisco Unity Express End-User Interfaces
            Cisco Unity Connection End-User Interfaces
            Cisco Unified Presence End-User Interfaces
Module 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Lesson 1: Understanding Call Flows and Call Legs
            Cisco Unified Communications Manager Call Flows and Call Legs
            Cisco Unified Communications Manager Express Call Flows and Call Legs
Lesson 2: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
            Cisco Unified Communications Manager CoS
            Cisco Unified Communications Manager Call Routing
Lesson 3: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express
            Cisco Unified Communications Manager Express COR
            Cisco Unified Communications Manager Express Call Routing
Module 4: Endpoint and End User Administration
Lesson 1: Understanding Endpoint Characteristics and Configuration Requirements
            IP Phone Registration Process
            IP Phone Configuration Requirements in Cisco Unified Communications Manager
            IP Phone Configuration Requirements in Cisco Unified Communications Manager Express
Lesson 2: Understanding Endpoint Implementation Options
            Implementing IP Phones in Cisco Unified Communications Manager
            Implementing IP Phones in Cisco Unified Communications Manager Express
Lesson 3: Understanding End-User Characteristics and Configuration Requirements
            End Users in Cisco Unified Communications Manager
            End Users in Cisco Unified Communications Manager Express
Lesson 4: Understanding End-User Implementation Options
            Implementing End Users in Cisco Unified Communications Manager
            Implementing End Users in Cisco Unified Communications Manager Express
Module 5: Enablement of End User Telephony and Mobility Features
Lesson 1: Understanding Telephony Features
            Cisco Extension Mobility in Cisco Unified Communications Manager
            Call Coverage in Cisco Unified Communications Manager
            Intercom in Cisco Unified Communications Manager
            Native Cisco Unified Communications Manager Presence
            Cisco Unified Communications Manager Express Features
Lesson 2: Enabling Telephony Features
            Configuring Extension Mobility in Cisco Unified Communications Manager
            Configuring Call Coverage in Cisco Unified Communications Manager
            Configuring Intercom Functionality in Cisco Unified Communications Manager
            Configuring Native Cisco Unified Communications Manager Presence
Lesson 3: Understanding Mobility Features
            Mobile Connect in Cisco Unified Communications Manager
            Mobile Voice Access in Cisco Unified Communications Manager
            Mobility in Cisco Unified Communications Manager Express
Lesson 4: Enabling Mobility Features
            Configuring Mobile Connect in Cisco Unified Communications Manager
            Configuring Mobile Voice Access in Cisco Unified Communications Manager
            Configuring Mobility in Cisco Unified Communications Manager Express
Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence
Lesson 1: Understanding Cisco Unity Connection
            Cisco Unity Connection Overview
            Cisco Unity Connection Features
Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
            Cisco Unity Connection End User Templates
            Cisco Unity Connection End Users
            Cisco Unity Connection Voice Mailboxes
Lesson 3: Understanding End User and Voice Mailbox Implementation Options
            Configuring Cisco Unity Connection End User Templates
            Configuring Cisco Unity Connection End Users
            Importing End Users into Cisco Unity Connection
            Managing Cisco Unity Connection Message Storage
Lesson 4: Understanding Cisco Unified Presence
            Cisco Unified Presence Features and Functionality
            Cisco Unified Presence Architecture
Lesson 5: Enabling Cisco Unified Presence
            Setting Up End Users in Cisco Unified Communications Manager for Cisco Unified Personal Communicator
            Configuring End Users in Cisco Unified Presence
            Troubleshooting Cisco Unified Personal Communicator
            Configuring Cisco IP Phone Messenger
Module 7: Cisco Unified Communications Solutions Maintenance
Lesson 1: Providing End-User Support
            Troubleshooting Phone Registration Issues
            Switch Configuration Overview
            Voice Quality Issues
Lesson 2: Understanding Cisco Unified Communications Manager Reports
            Generating Reports on Cisco Unified Communications Manager
            Analyzing the Generated Reports
Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
            Cisco Unified Communications Manager CAR Tool Overview
            CDR Management and System Settings
            Generating CDR Reports
Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
            Cisco Unified RTMT Overview
            Monitoring the System with Cisco Unified RTMT
            Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT
Lesson 5: Monitoring Voice Mail in Cisco Unity Connection
            Generating Reports on Cisco Unity Connection
            Analyzing the Cisco Unity Connection Reports
            Using Reports for Troubleshooting and Maintenance
Lesson 6: Understanding the Disaster Recovery System
            Disaster Recovery System Overview
            Backing Up Cisco Unified Communications Solutions
            Restoring Cisco Unified Communications Solutions