CompTIA // A575

CompTIA A+ Certification 802 Support Skills (2012 Objectives)

Get the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking an¬d security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support and understand the basics of virtualization, desktop imaging, and deployment.

Course Description

This 5-day hands-on course is designed to prepare students for the 220-802 A+ exam. It focuses on supporting Microsoft Windows, configuring SOHO networks with internet access, troubleshooting, and mobile devices such as smartphones.

CompTIA A+ Support Skills courses are intended for students wishing to qualify with CompTIA A+ Certification. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis.

AUDIENCE

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE.

PREREQUISITES

Students should have experience using a using PC, Windows, and browsing the web. It is also recommended that you complete the 801 Support Skills course before starting this course. Specifically, it is recommended that students have the following skills and knowledge before starting this course:

  • Start the computer and navigate the desktop.
  • Use Windows Explorer to create directories and subdirectories and move, copy or rename files and directories and use Internet Explorer to view websites.
  • Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices.
  • Install and configure peripheral devices.
  • Identify types and characteristics of portable computers.
  • Install and configure print and imaging devices.
  • Understand fundamental principles of implementing LANs and internet access.

WHAT YOU WILL LEARN

On course completion, students will be able to:

  • Install and configure Microsoft Windows XP, Microsoft Windows Vista, and Microsoft Windows 7.
  • Manage and optimize Windows using command line tools and administrative consoles.
  • Configure and manage users, groups, and shared resources in a typical SOHO network.
  • Use anti-virus tools to prevent and recover from malware infections.
  • Configure access control measures, such as authentication, security policy, encryption, and firewalls.
  • Diagnose and resolve Windows, PC hardware, network, and printer troubleshooting scenarios.
  • Configure mobile devices, such as smartphones and tablet.

COURSE OUTLINE

1. Supporting Windows 1

Windows Operating System

  • What is an Operating System?
  • Windows 7
  • Windows Vista
  • Windows XP
  • Windows Upgrade Paths

Lab - Windows 7

Administration Tools

  • Control Panel
  • System Properties
  • Microsoft Management Consoles and Administrative Tools
  • Command Prompt and Text Editors
  • File Structure and Paths
  • Shut Down
  • Windows Registry

Lab - System Administration Tools
    
Managing Users

  • User and Group Accounts
  • User Account Control
  • Managing User Accounts
  • Labs - Configuring Users and Groups
  • User Account Management

Managing Storage

  • Partitions and File Systems
  • Disk Management Tool
  • Adding Arrays (Dynamic Storage)
  • Drive Status
  • Command Line Disk Management
  • Mount Points and Disk Images

Lab - Disk Management

Managing Files

  • Windows Explorer
  • Folder Options
  • Navigating Directories at the Command Prompt
  • File Management using a Command Prompt
  • Lab - File Management


2 Supporting Windows 2

Managing Applications

  • Managing Software
  • Managing Services
  • Msconfig
  • Task Manager

Lab - Application Management
    
Managing Devices

  • Configuring Hardware
  • Display Settings
  • Power Management

Lab - Device Management

Managing Performance

  • Viewing System Information
  • Performance Monitor
  • Reliability and Performance Monitor
  • Advanced System Properties

Lab - System Management Utilities

Maintenance and Backup

  • Maintaining and Optimizing Drives
  • Task Scheduler
  • Patch Management
  • Data Backup
  • Restoring User Profiles

Lab - Windows Maintenance Tasks

Installing Windows

  • Overview of OS Installations
  • Installation Boot Methods
  • Preparing the Hard Disk
  • Completing an Attended Installation
  • Options for Deploying Windows

Labs - Installing and Configuring Windows XP
- Installing Windows Vista
    
Virtualization

  • Virtualization Basics
  • Purposes of Virtual Machines
  • Security Requirements

3 Troubleshooting Windows

Troubleshooting Theory

  • Troubleshooting Models and Processes
  • Troubleshooting Procedures

Troubleshooting Boot Problems

  • Windows Boot Process
  • Advanced Boot Options Menu
  • Troubleshooting Boot Problems
  • System Restore
  • System Recovery Tools
  • Command Prompt Recovery Tools

Labs - Boot Troubleshooting
- Automated System Recovery
    
Troubleshooting Applications

  • Event Viewer
  • Windows Error Reporting
  • Troubleshooting Windows Errors

Lab - Event Viewer

Viruses and Malware

  • Types of Malware
  • Malware Symptoms
  • Preventing Malware Infections
  • Anti-Virus Software
  • Windows Security Tools

Lab - Anti-Virus Software

Workstation and Data Security

  • Security Fundamentals
  • Access Control
  • Authentication
  • Accounting
  • Social Engineering
  • Workstation Security
  • Data Security

Lab - Account and Password Policies

4 Troubleshooting PC Hardware

Troubleshooting System Components

  • Troubleshooting Basic Hardware Problems
  • Troubleshooting Power Problems
  • Troubleshooting POST
  • Troubleshooting Motherboard Components

Lab - Testing Hardware Components
    
Troubleshooting Storage and Video

  • Troubleshooting Hard Drives
  • Troubleshooting Failures in RAID
  • Troubleshooting Display Problems

Lab - Diagnosing System Errors
    
Troubleshooting Laptops

  • Laptop Disassembly Processes
  • Troubleshooting Laptops

Troubleshooting Printers

  • Windows Printing Features
  • Configuring Printers
  • Troubleshooting Windows Print Problems
  • Troubleshooting Print Defects

Lab - Printer Maintenance

5 Supporting Networks

Configuring Network Connections

  • Network Adapter Properties
  • Establishing Networking Connections
  • Securing Networks

Lab - Network Adapter Properties
    
Configuring Shared Resources

  • Domains and Workgroups
  • Configuring a Windows Client
  • Configuring File/Print Sharing
  • Offline Files
  • NTFS File Permissions
  • Simple File Sharing and HomeGroups
  • Remote Access Utilities

Lab - Windows Networking

Remote Desktop   

  • Configuring Internet Access
  • Establishing Internet Connections
  • Configuring the Browser
  • Windows Firewall

Troubleshooting Networks

  • Troubleshooting Networks
  • Troubleshooting IP
  • Troubleshooting Routing and Name Resolution
  • Troubleshooting Network Hardware

Lab - Troubleshooting Networks
    
Mobile Devices

  • Mobile Device Hardware
  • Mobile Operating Systems
  • Network Connectivity
  • Securing Mobile Device