Ticket Backlog Nightmare! How do I get out of this?

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Ticket Backlog Nightmare! How do I get out of this?

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As always, there are numerous other tips, tricks and ideas to help you tackle your ticket backlog. I’ve shared my top ten, what would you add?

Latest Blogs by Mark Thomas

Why I would start with Continual Service Improvement (CSI)

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It has been a question since the dawn of ITIL version 3: Where do we start? A natural reaction is to focus on the things that are causing acute pains: incident, problem, change, and so on

Aren’t Assets and Configuration Items the same thing according to ITIL?

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In ITIL v3, what was two, is now one process: Service Asset and Configuration Management (SACM). ITIL v3, and more specifically ITIL 2011 Service Transition, nicely combines these.

Aligning IT goals using the COBIT5 Goals Cascade

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IT is no stranger to pressure: complex technologies, compliance and value creation. A valuable technique is designed in COBIT5. The COBIT framework is designed around five core principles:

Is Problem Management a Source of Your IT Problems?

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According to the IT Infrastructure Library (ITIL), the goal of Problem Management is to minimize the adverse impact of Incidents or prevent these Incidents from occurring at all.

Access Management Control in IT is not just about the tools!

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Access management has a many of models, frameworks and advice regarding how to deploy and control it but access management is a discreet process that must be treated as such.

COBIT 5 Foundation Exam – Get ready for the latest release from ISACA

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Through its 16-year history, COBIT has been used by enterprises around the world to improve management and governance. Designed for IT auditors to assist in the control of IT, it has grown into a model to assist with compliance and statutory requirements as well

Workshops / Webinars

Project Management (PMP) for Executives – Introduction

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Introduction Project Management (PMP) for Executives is a 9 part video training series developed by Steve Fullmer, PMP, MBA, MCT/CTT+, CDP.  Steven has a global reputation as a project manager, chief technology officer, and computer systems innovator. He has authored more than 100 articles and a dozen courses in the fields of project management, productivity, business … Continue reading Project Management (PMP) for Executives – Introduction

Project Management (PMP) Leadership Skills in the 21st Century … Do you Know Your History? – November 10, 2017

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The PMI Leadership triangle touts our need to develop our knowledge and application of leadership. Do you understand the leadership models of the 20th century? The 21st Century? Understanding your predecessors can assist to set your future course. On the matter of history, Mark Twain’s quote “History doesn’t repeat itself, but it does rhyme” is … Continue reading Project Management (PMP) Leadership Skills in the 21st Century … Do you Know Your History? – November 10, 2017

Principles of Decision Tree Design and Analysis in Project Management (PMP)

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Learn how to use Decision Trees and How to solve them with Risk Analysis in this PMP Project Management video by Steve Fullmer.

Understand the Mind to Become a Better Project Manager – February 18, 2015

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Our minds all work alike, at least biologically. Yet we are a diverse species with different motivations, opinions, perspectives, and directions. Do you understand how and why the human mind works? What makes you a great project manager? In this recording of our PMP training webinar from February 18, 2015, Steve Fullmer covers some of … Continue reading Understand the Mind to Become a Better Project Manager – February 18, 2015

Windows 10 Security – What’s New and Improved? – December 3, 2015

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In this recording of our Windows 10 webinar from December 3, 2015 training,  security expert Mike Danseglio presents the enhanced security features of SmartScreen, Defender and BitLocker in Windows 10 and new features such as Biometric Identification, Microsoft Passport, Device Guard and more.

Windows 10 Managing, Deploying and Configuring – December 2, 2015

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In this recorded Windows 10 training webinar from December 2, 2015, Windows Server instructor Rick Trader presents the deployment and management of Windows 10 Enterprise and the new Provisioning capability in Windows 10. Learn how to manage Windows 10 deployments using System Center Configuration Manager, Mobile Device Management and Intune. Also included in his presentation … Continue reading Windows 10 Managing, Deploying and Configuring – December 2, 2015

Videos You May Like

Configuring Windows Mobility Center and How to Turn it On and Off

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Here's a video demonstration to give you some background for the Mobility Center "How do I configure it? How do I turn it on? How do I turn it off?"

Creating Users and Managing Passwords in Microsoft Office 365

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In this Office 365 training video, instructor Spike Xavier demonstrates how to create users and manage passwords in Office 365.

Windows 10 Features and Navigation – December 1, 2015

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In this video, Windows Instructor Steve Fullmer presents the navigation and some of the new features associated with Windows 10 including Sysinternals Tools for Windows Client, Windows core concepts, exploring Process Explorer as well as some of the features that are not yet ready for prime time but will be released shortly in the future with Windows 10.