Blogs for Mark Thomas
ITIL – Building a Service Catalog in 4 steps, Part 3
In the first two parts of this blog series, we reviewed the four steps we used to deploy and manage our first Service Catalog. Part 1: Get something out there. Step 1. Part 2: Refine the information. Steps 2 and 3. Now I’d like to outline some key takeaways that might help. Step 4. Once … Continue reading ITIL – Building a Service Catalog in 4 steps, Part 3
ITIL – Building a Service Catalog in 4 steps, Part 2 of 3
In part one of this blog series, we discussed Step 1 to my first Service Catalog (Get something out there!). In this part, I’d like to share with your our final three steps. Step 2: Refine the catalog with meaningful information. Once we had a basic catalog launched with key services, we found our first … Continue reading ITIL – Building a Service Catalog in 4 steps, Part 2 of 3
ITIL – Building a Service Catalog in 4 steps, Part 1 of 3
The Service Catalog has, in the last few years, been one of the most popular starting points for most Service Management initiatives. For some companies, it is also one of the hardest things to do. A few years ago I was asked to run the Service Desk for a client on a temporary basis. It … Continue reading ITIL – Building a Service Catalog in 4 steps, Part 1 of 3
Video – What’s new in COBIT5? The benefits of Governance of Enterprise IT (GEIT)
ITIL and COBIT instructor Mark Thomas discussed the new features of the latest release of COBIT5 by ISACA. COBIT 5 has new rich capabilities that are useful for organizations of all sizes. Some of these include: A new Expanded Goals Cascade that address Stakeholders needs and builds an end-to-end business perspective. This helps satisfy objectives … Continue reading Video – What’s new in COBIT5? The benefits of Governance of Enterprise IT (GEIT)
Ticket Backlog Nightmare! How do I get out of this?
I suspect few readers of this blog can say they’ve never had a ticket backlog at the service desk. Ticket backlog is a frustrating situation, and I get asked a lot about some strategies on how to get a better handle on it. Here are some tips and advice to not only reducing the backlog, … Continue reading Ticket Backlog Nightmare! How do I get out of this?
Why I would start with Continual Service Improvement (CSI)
It has been a question since the dawn of ITIL version 3: Where do we start? A natural reaction is to focus on the things that are causing acute pains: incident, problem, change, and so on. I liken this to putting your fingers in the holes of the leaky boat…sooner or later you’re going to … Continue reading Why I would start with Continual Service Improvement (CSI)
Aren’t Assets and Configuration Items the same thing according to ITIL?
A student in a recent ITIL class asked me a very good question: "Why did ITIL v3 combine the processes of Asset Management and Configuration Management, is it because assets and configuration items are the same thing?" Well, yes and no, but mostly no. Although I was not an author in the newest version of the ITIL … Continue reading Aren’t Assets and Configuration Items the same thing according to ITIL?
Project Management (PMP) for Executives – Introduction
Introduction Project Management (PMP) for Executives is a 9 part video training series developed by Steve Fullmer, PMP, MBA, MCT/CTT+, CDP. Steven has a global reputation as a project manager, chief technology officer, and computer systems innovator. He has authored more than 100 articles and a dozen courses in the fields of project management, productivity, business … Continue reading Project Management (PMP) for Executives – Introduction
Project Management (PMP) Leadership Skills in the 21st Century … Do you Know Your History? – November 10, 2017
The PMI Leadership triangle touts our need to develop our knowledge and application of leadership. Do you understand the leadership models of the 20th century? The 21st Century? Understanding your predecessors can assist to set your future course. On the matter of history, Mark Twain’s quote “History doesn’t repeat itself, but it does rhyme” is … Continue reading Project Management (PMP) Leadership Skills in the 21st Century … Do you Know Your History? – November 10, 2017
Principles of Decision Tree Design and Analysis in Project Management (PMP)
In this Project Management Professional (PMP) training video, learn how about Decision Trees and how to solve them with Risk Analysis. Existentialism conveys themes like the importance of choice, contingencies, and extreme situations. How do you choose when the decision is hard? (If the decision is easy, you just choose.) When the decision is hard, we … Continue reading Principles of Decision Tree Design and Analysis in Project Management (PMP)
Understand the Mind to Become a Better Project Manager – February 18, 2015
Our minds all work alike, at least biologically. Yet we are a diverse species with different motivations, opinions, perspectives, and directions. Do you understand how and why the human mind works? What makes you a great project manager? In this recording of our PMP training webinar from February 18, 2015, Steve Fullmer covers some of … Continue reading Understand the Mind to Become a Better Project Manager – February 18, 2015
Windows 10 Security – What’s New and Improved? – December 3, 2015
In this recording of our Windows 10 webinar from December 3, 2015 training, security expert Mike Danseglio presents the enhanced security features of SmartScreen, Defender and BitLocker in Windows 10 and new features such as Biometric Identification, Microsoft Passport, Device Guard and more.
Windows 10 Managing, Deploying and Configuring – December 2, 2015
In this recorded Windows 10 training webinar from December 2, 2015, Windows Server instructor Rick Trader presents the deployment and management of Windows 10 Enterprise and the new Provisioning capability in Windows 10. Learn how to manage Windows 10 deployments using System Center Configuration Manager, Mobile Device Management and Intune. Also included in his presentation … Continue reading Windows 10 Managing, Deploying and Configuring – December 2, 2015
A Simple Introduction to Cisco CML2
Mark Jacob, Cisco Instructor, presents an introduction to Cisco Modeling Labs 2.0 or CML2.0, an upgrade to Cisco’s VIRL Personal Edition. Mark demonstrates Terminal Emulator access to console, as well as console access from within the CML2.0 product. Hello, I’m Mark Jacob, a Cisco Instructor and Network Instructor at Interface Technical Training. I’ve been using … Continue reading A Simple Introduction to Cisco CML2
Creating Dynamic DNS in Network Environments
This content is from our CompTIA Network + Video Certification Training Course. Start training today! In this video, CompTIA Network + instructor Rick Trader teaches how to create Dynamic DNS zones in Network Environments. Video Transcription: Now that we’ve installed DNS, we’ve created our DNS zones, the next step is now, how do we produce those … Continue reading Creating Dynamic DNS in Network Environments
Cable Testers and How to Use them in Network Environments
This content is from our CompTIA Network + Video Certification Training Course. Start training today! In this video, CompTIA Network + instructor Rick Trader demonstrates how to use cable testers in network environments. Let’s look at some tools that we can use to test our different cables in our environment. Cable Testers Properly Wired Connectivity … Continue reading Cable Testers and How to Use them in Network Environments
