ITIL and COBIT Presentation at TI2011 by Mark Thomas
Below are links to download the ITIL / COBIT sessions presented by Mark Thomas at Interface Tech Immersion 2011.
Mark Thomas is the Director of Business Services at Interface Technical training.
Session 1: Agile
Presenter: Mark Thomas
Are you a victim of building the wrong solutions slowly? If so, you're not alone, and considering an Agile approach may be the right fit for your organization. The term Agile is used a lot today, and this is an opportunity to hear about what it is, as well as understand its applicability, success factors, and potential pitfalls. This presentation will also do an overview of the different 'flavors' of Agile and their characteristics.
Session 2: ITIL and ISO20000 — Pick One or Use Both?
Presenter: Mark Thomas
With the explosive growth of ITIL as the de facto framework for IT Service Management, there is still little known about the ISO20000 standard. Whether you have begun the path down ITIL or not, you may also want to consider looking into ISO. Based on ITIL fundamentals, this powerful standard, when coupled with ITIL, can be a powerful solution for Service Management success.
Session 3: IT Governance – Frameworks and Techniques to Get You Started or Over the Hump
Presenter: Mark Thomas
Too many frameworks, too little time. The IT governance space is full of frameworks, standards and bodies of knowledge. What are these frameworks and what do they mean to IT? This discussion explores some of the most common IT Frameworks, Bodies of Knowledge, and standards and explains how and when they are applicable in an IT organization and pros and cons of each.
Session 4: The Intersection of Project Management and Business Analysis
Presenter: Mark Thomas
The role of the Business Analyst has experienced significant growth in the IT industry. Couple this role with Project Management and what do you get? A powerful combination of roles and responsibilities that can drastically improve delivery performance. The challenge that exists between these roles continues to surround how these roles work together. In this discussion, you will learn the intersections between the BA and PM roles, and a new outlook on quality solution delivery.
Agile Methodology in Project Management
In this video, you will gain an understanding of Agile and Scrum Master Certification terminologies and concepts to help you make better decisions in your Project Management capabilities. Whether you’re a developer looking to obtain an Agile or Scrum Master Certification, or you’re a Project Manager/Product Owner who is attempting to get your product or … Continue reading Agile Methodology in Project Management
An Overview of Office 365 – Administration Portal and Admin Center
This is part 1 of our 5-part Office 365 free training course. In this Office 365 training video, instructor Spike Xavier introduces some of the most popular services found in Microsoft Office 365 including the Admin Portal and Admin Center. For instructor-led Office 365 training classes, see our course schedule: Spike Xavier SharePoint Instructor – … Continue reading An Overview of Office 365 – Administration Portal and Admin Center
Creating Users and Managing Passwords in Microsoft Office 365
In this Office 365 training video, instructor Spike Xavier demonstrates how to create users and manage passwords in Office 365. For instructor-led Office 365 training classes, see our course schedulle: Spike Xavier SharePoint Instructor – Interface Technical Training Phoenix, AZ 20347: Enabling and Managing Office 365
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