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ITIL200: ITIL® Foundation Certification Course with Exam

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Incident Prioritization as found in the ITIL Foundation certification course at Interface Technical Training

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ITIL200: ITIL® Foundation Certification Course with Exam

$2,295.00

116 Student Comments

  • 3.5 Days
  • Includes Exam
  • Exam administered on the 4th day
  • Promotional and package discounts may apply
Live
Online
Live In
Classroom
 
GOLDThis live class is delivered by Interface at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
Dec 17 - Dec 20
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Live Online
Live In Classroom
GOLDThis live class is delivered by Interface at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
Jan 28 - Jan 31
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Live Online
Live In Classroom
GOLDThis live class is delivered by Interface at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
Mar 11 - Mar 14
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Live Online
Live In Classroom
GOLDThis live class is delivered by Interface at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
Apr 22 - Apr 25
8AM - 4PM (PHX)
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Live Online
Live In Classroom
GOLDThis live class is delivered by Interface at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
Jun 3 - Jun 6
8AM - 4PM (PHX)
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Live Online
Live In Classroom
GOLDThis live class is delivered by Interface at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
Jul 15 - Jul 18
8AM - 4PM (PHX)
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Live Online
Live In Classroom
GOLDThis live class is delivered by Interface at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
Aug 19 - Aug 22
8AM - 4PM (PHX)
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Live Online
Live In Classroom
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Course:

Course Description

Prepare for ITIL® Certification. This hands-on training program for IT Infrastructure Library (ITIL®) Foundation certification provides you with a general overview of the IT Service Management Lifecycle, its supporting processes, functions and roles and the key concepts of an integrated IT Service Management framework.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Outline

1. ITIL Course Introduction

  • Schedule
  • Course Goals
  • Logistics
  • Introductions
  • Exam Description

2. What is ITIL?

  • Why ITIL is Successful
  • Best Practices in the Public Domain

3. Service Management as a Practice

  • Services
  • Stakeholders
  • Service Management

4. Key Principles and Models

  • Governance
  • Risk Management
  • Roles and Responsibilities
  • Processes
  • Service Automation

5. Service Strategy

  • Purpose, Objectives and Scope
  • Value
  • Processes
    • Service Portfolio Management
    • Financial Management for IT Services
    • Business Relationship Management

6. Service Design

  • Purpose, Objectives and Scope
  • Four Ps and Major Aspects
  • Service Design Package
  • Processes
    • Service Catalog Management
    • Service Level Management
    • Availability Management
    • IT Service Continuity Management
    • Capacity Management
    • Information Security Management
    • Supplier Management
    • Design Coordination

7. Service Transition

  • Purpose, Objectives and Scope
  • Processes
    • Change Management
    • Release and Deployment Management
    • Service Asset and Configuration Management
    • Knowledge Management
    • Transition Planning and Support

8. Service Operation

  • Purpose, Objectives and Scope
  • Processes
    • Event Management
    • Incident Management
    • Problem Management
    • Request Fulfillment
    • Access Management
  • Functions
    • Service Desk
    • Technical Management
    • Application Management
    • IT Operations Management

9. Continual Service Improvement

  • Purpose, Objectives and Scope
  • Measurement Systems
  • CSI Approach
  • Deming Model
  • Process
  • 7 Step Improvement Process

10. ITIL Exam Preparation

11. Exam

Audience

This course is for anyone who requires a basic understanding of the ITIL® framework or those who need understanding of how ITIL can be used to enhance the quality of IT Service Management within an organization and IT professionals or others working within an organization that has adopted and adapted ITIL® who need to be informed about, or contribute to an on-going service improvement program. Successful completion of the Foundation certificate also fulfills the prerequisite entry criteria for the next level of study within the ITIL® qualifications scheme, the ITIL® 2011 Intermediate Level.

Prerequisites

There are no required prerequisites before attending this course.

What You Will Learn

After completing this course you will understand:

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Student Comments (116)

November 14, 2018 | Student
Comments about the Physical Environment
"smart boards are very nice"
November 14, 2018 | Student
Comments about the Physical Environment
"I really liked the smart board"
November 14, 2018 | Student
Comments about the Instructor
"I enjoyed how Mark was not monotone and he really seamed to enjoy presenting this subject to us."
November 14, 2018 | Student
Comments about the Instructor
"I have taken a number of training courses and our instructor was the most knowledgeable and personable instructor I have ever had."
November 14, 2018 | Student
Comments about the Instructor
"The best instructor I've ever had"
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