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ITIL200: ITIL® Foundation Certification Course with Exam

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Incident Prioritization as found in the ITIL Foundation certification course at Interface Technical Training

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ITIL200: ITIL® Foundation Certification Course with Exam

$2,295.00

110 Student Comments

  • 3.5 Days
  • Includes Exam
  • Exam administered on the 4th day
  • Promotional and package discounts may apply
  • Replay™ Class Recordings Included
Interface Gold™This is an Interface Gold™ class date delivered live at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
RemoteLive™
Online Virtual
Attend in Person Phoenix Location
 
Nov 12 - Nov 15
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Attend Live Online/Virtual
Attend in Person Phoenix Location
Dec 17 - Dec 20
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Attend Live Online/Virtual
Attend in Person Phoenix Location
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Course:

Course Description

Prepare for ITIL® Certification. This hands-on training program for IT Infrastructure Library (ITIL®) Foundation certification provides you with a general overview of the IT Service Management Lifecycle, its supporting processes, functions and roles and the key concepts of an integrated IT Service Management framework.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Outline

1. ITIL Course Introduction

  • Schedule
  • Course Goals
  • Logistics
  • Introductions
  • Exam Description

2. What is ITIL?

  • Why ITIL is Successful
  • Best Practices in the Public Domain

3. Service Management as a Practice

  • Services
  • Stakeholders
  • Service Management

4. Key Principles and Models

  • Governance
  • Risk Management
  • Roles and Responsibilities
  • Processes
  • Service Automation

5. Service Strategy

  • Purpose, Objectives and Scope
  • Value
  • Processes
    • Service Portfolio Management
    • Financial Management for IT Services
    • Business Relationship Management

6. Service Design

  • Purpose, Objectives and Scope
  • Four Ps and Major Aspects
  • Service Design Package
  • Processes
    • Service Catalog Management
    • Service Level Management
    • Availability Management
    • IT Service Continuity Management
    • Capacity Management
    • Information Security Management
    • Supplier Management
    • Design Coordination

7. Service Transition

  • Purpose, Objectives and Scope
  • Processes
    • Change Management
    • Release and Deployment Management
    • Service Asset and Configuration Management
    • Knowledge Management
    • Transition Planning and Support

8. Service Operation

  • Purpose, Objectives and Scope
  • Processes
    • Event Management
    • Incident Management
    • Problem Management
    • Request Fulfillment
    • Access Management
  • Functions
    • Service Desk
    • Technical Management
    • Application Management
    • IT Operations Management

9. Continual Service Improvement

  • Purpose, Objectives and Scope
  • Measurement Systems
  • CSI Approach
  • Deming Model
  • Process
  • 7 Step Improvement Process

10. ITIL Exam Preparation

11. Exam

Audience

This course is for anyone who requires a basic understanding of the ITIL® framework or those who need understanding of how ITIL can be used to enhance the quality of IT Service Management within an organization and IT professionals or others working within an organization that has adopted and adapted ITIL® who need to be informed about, or contribute to an on-going service improvement program. Successful completion of the Foundation certificate also fulfills the prerequisite entry criteria for the next level of study within the ITIL® qualifications scheme, the ITIL® 2011 Intermediate Level.

Prerequisites

There are no required prerequisites before attending this course.

What You Will Learn

After completing this course you will understand:

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Student Comments (110)

September 12, 2018 | Student
Comments about the Instructor
"This is my second class with Mark Thomas and I recommend any class he teaches. He has so many real life stories that are very relevant to the class material."
September 12, 2018 | Student
Comments about the Instructor
"Instructors stories about past experiences help connect some concepts."
August 8, 2018 | Student
Comments about the Physical Environment
"Great setup, welcoming atmosphere and amenities"
August 8, 2018 | Student
Comments about the Instructor
"Instructor was enthusiastic about material, combined textual knowledge with practical experience and wisdom very effectively, was accessible in and out of the classroom"
August 8, 2018 | Student
Comments about the Instructor
"Amazing instruction. I would love to take another course with Mark in the future."
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