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ITIL200: ITIL® Foundation Certification Course with Exam

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Incident Prioritization as found in the ITIL Foundation certification course at Interface Technical Training

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ITIL200: ITIL® Foundation Certification Course with Exam

$2,295.00

93 Student Comments

  • 3 Days
  • Exam administered in the afternoon of the last day of training
  • Promotional and package discounts may apply
  • Replay™ Class Recordings Included
Interface Gold™This is an Interface Gold™ class date delivered live at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
RemoteLive™
Online Virtual
Attend in Person Phoenix Location
 
Aug 6 - Aug 8
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Attend Live Online/Virtual
Attend in Person Phoenix Location
Sep 10 - Sep 12
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Attend Live Online/Virtual
Attend in Person Phoenix Location
Oct 8 - Oct 10
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Attend Live Online/Virtual
Attend in Person Phoenix Location
Nov 12 - Nov 14
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Attend Live Online/Virtual
Attend in Person Phoenix Location
Dec 17 - Dec 19
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Attend Live Online/Virtual
Attend in Person Phoenix Location
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Course:

Course Description

Prepare for ITIL® Certification. This hands-on training program for IT Infrastructure Library (ITIL®) Foundation certification provides you with a general overview of the IT Service Management Lifecycle, its supporting processes, functions and roles and the key concepts of an integrated IT Service Management framework.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Outline

1. Service Management Defined

  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT Service Management
  • Supporting Service Management frameworks, methodologies and standards


2. ITIL Introduction and “Logistics”

  • Good practices
  • ITIL qualification scheme, bodies, and certifications


3. Service Strategy

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations to achieve required and agreed business outcomes
  • Processes and activities that support the lifecycle phase


4. Service Design

  • Convert strategy into services
  • Design and develop services, supporting processes, technology and architecture
  • Design principles and methods
  • Processes and activities that support the lifecycle phase


5. Service Transition

  • Develop and improve transition capabilities
  • Manage change complexity and risk mitigation activities
  • Prevent undesired results while enabling innovation
  • Processes and activities that support the lifecycle phase


6. Service Operation

  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Processes, functions and key concepts that support the lifecycle phase activities


7. Continual Service Improvement

  • Ensure value for customers in improvements
  • Importance of measures & metrics to the improvement of services
  • Link improvement efforts to strategy, design, and transition
  • Processes and main activities of CSI


8. Exam-Taking Tips

  • Important techniques to help you pass your exam
  • Multiple sample exams and exercises to test knowledge and ability to apply best practices

Audience

This course is for anyone who requires a basic understanding of the ITIL® framework or those who need understanding of how ITIL can be used to enhance the quality of IT Service Management within an organization and IT professionals or others working within an organization that has adopted and adapted ITIL® who need to be informed about, or contribute to an on-going service improvement program. Successful completion of the Foundation certificate also fulfills the prerequisite entry criteria for the next level of study within the ITIL® qualifications scheme, the ITIL® 2011 Intermediate Level.

Prerequisites

There are no required prerequisites before attending this course.

What You Will Learn

After completing this course you will understand:

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Student Comments (93)

May 23, 2018 | Student
Comments about the Instructor
"Very personable and aware of class needs."
April 25, 2018 | Student
Comments about the Instructor
"Mark was great"
March 28, 2018 | Student
Comments about the Instructor
"Good stories to help relate to material."
March 28, 2018 | Student
Comments about the Instructor
"Great course. Really enjoyed."
March 28, 2018 | Student
Comments about the Instructor
"Mark has been outstanding in making difficulty and often boring material easy to understand."
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