ITIL Foundations 2011 Video Certification Training Video Courses >ITIL Foundations 2011 Video Certification Training Share Sign In CartITIL Foundations 2011 Video Certification TrainingThe Foundation level is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.Instructors: Mark Thomas Taught by ITIL Expert Mark ThomasIncludes Practical ITIL Solutions and Real-World Examples174 Video Lectures12-Month AccessBUY NOW $345 Buy for Teams Module 1: Introduction 2 Videos | 3:10– ITIL Video Course Introduction 2:08 ITIL Foundation Certification Exam 1:02 Module 2: What is ITIL? 5 Videos | 12:17– What is ITIL? 2:13 Why is ITIL Successful? - Public vs Proprietary Frameworks and Standards 2:59 Best Practices in the Public Domain 3:24 Stages, Processes and Functions 2:18 Module 2 Sample Exam Questions - What is ITIL 1:23 Module 3: Service Management as a Practice 5 Videos | 14:58– Service Management as a Practice - Introduction 1:25 Service Definitions - IT Services and Types 5:02 Stakeholders and Service Providers 2:51 Service Management - Resources and Capabilities 2:42 Service Management as a Practice - Sample Exam Questions 2:58 Module 4: Key Principles and Models 13 Videos | 26:50– Key Principles and Models - Introduction 1:01 Governance 2:43 Risk Management 4:10 Roles and Responsibilities 0:22 Process Owner, Manager, Practitioner and Service Owner 1:22 Process Manager 1:14 Process Practitioner 1:12 Service Owner 1:19 RACI Chart 2:41 Processes - Definition and Characteristics 2:26 Process Model 2:25 Service Automation 3:11 Module 4 Sample Exam Questions 2:44 Module 5: Service Strategy 16 Videos | 41:46– Service Strategy (SS) Intro 0:51 Service Strategy - Purpose, Objectives and Scope 3:30 Value - Creation Through Services 3:09 Utility and Warranty 2:21 How Customers Perceive Value 2:28 Value to the Business 2:38 Service Portfolio Management 4:36 Purpose, Scope and Objectives 4:19 Service Portfolio Sample Exam Question 1:00 Financial Management for IT Services 3:36 Financial Management -Business Case 2:26 Financial Management Sample Exam Question 0:52 Business Relationship Management 3:46 BRM compared with SLM 2:21 BRM sample exam question 1:21 Module 5 Service Strategy Sample Exam Questions 2:32 Module 6: Service Design 46 Videos | 1:41:00– Service Design (SD) Introduction 2:08 SD -Purpose, Objectives and Scope 2:10 Four Ps of Service Design 0:56 Five Aspects of Service Design 2:31 Service Design Package 2:50 Value to the Business 3:00 Service Catalog Management Service Catalog Management - Purpose, Objectives and Scope 4:36 Service Catalog Views 3:08 Service Design (SD) - Sample Exam Question 0:45 Service Level Management Service Level Management - Purpose, Objectives and Scope 3:38 Requirements and Agreements 5:29 Service Level Management - Key Activities 1:46 SLA Structures 2:08 Service Review 2:41 SLM Interfaces and Relationships 3:23 SLM -Sample Exam Questions 1:47 Availability Management Availability Management - Purpose, Objectives and Scope 5:19 Interconnected Levels 1:25 Availability Management -Key Definitions 1:37 Vital Business Functions 2:13 Availability Management -Sample Exam Questions 1:27 Continuity Management Continuity Management - Purpose, Objectives and Scope 5:45 Business Impact Analysis and Risk 2:32 Continuity Management - Sample Exam Question 1:03 Capacity Management Capacity Management - Purpose, Objectives and Scope 4:47 Sub Processes 1:38 Capacity Plan 4:47 Patterns of Business Activity 2:04 Capacity Management - Sample Exam Questions 1:54 Information Security Management Information Security Management - Purpose, Objectives and Scope 4:22 Information Security Policy 3:04 Information Security Management - Sample Exam Question 0:33 Supplier Management Supplier Management - Purpose, Objectives and Scope 3:31 Supplier Categorization 1:27 Supplier Management - Sample Exam Question 1:15 Design Coordination Design Coordination - Purpose, Objectives and Scope 2:59 Design Coordination - Sample Exam Question 1:13 Service Design Sample Exam Questions 3:09 Module 7: Service Transition 34 Videos | 1:33:25– Service Transition (ST) Introduction 1:38 Service Transition - Purpose, Objectives and Scope 3:22 Value to the Business 2:29 Change Management Change Management - Overview, Purpose, Scope and Objectives 5:15 Change Management - Types of Change Request 5:49 Change Proposal 3:14 Change Models 1:52 Change Advisory Boards (CAB) 4:43 Process Activities 2:38 Interfaces 3:24 Change Management - Sample Exam Questions 1:43 Release and Deployment Management Release and Deployment Management - Overview, Purpose, Scope and Objectives 3:42 Release Policy 3:39 Phases 2:20 Release and Deployment Management - Sample Exam Questions 1:54 Service Asset and Configuration Management (SACM) Service Asset and Configuration Management (SACM) - Overview 5:04 SACM - Purpose, Scope and Objectives 5:23 Basic Concepts 3:28 Configuration Item 3:00 Configuration Model 2:49 Configuration Management System (CMS) 2:27 Definitive Media Library (DML) 3:42 SACM - Sample Exam Questions 1:32 Knowledge Management - Overview, Purpose, Scope and Objectives 3:10 DIKW Model 2:20 Service Knowledge Management System (SKMS) 3:50 Knowledge Management - Sample Exam Questions 0:37 Transition Planning and Support Transition Planning and Support - Overview, Purpose, Scope and Objectives 3:46 Transition Planning - Sample Exam Question 1:04 Service Transition Sample Exam Questions 3:31 Module 8: Service Operation (SO) 38 Videos | 1:50:30– Service Operation - Introduction 4:23 Service Operation - Purpose, Objectives, Scope 3:01 Communication 1:30 Value to the Business 2:44 Event Management Event Management - Purpose, Scope and Objectives 5:03 Event Management - Sample Exam Questions 1:34 Incident Management Incident Management - Purpose, Scope and Objectives 4:34 Incident Management Timescales - Models, Major and Tracking 7:18 Incident Management - Process Activities (Documentation) 4:04 Incident Management - Process Activities (Diagnosis) 5:44 Incident Management - Process Interfaces 3:11 Incident Management - Sample Exam Questions 2:51 Problem Management Problem Management Purpose, Scope and Objectives 4:02 Reactive vs Proactive Problem Management 1:35 Problem Models, Problems vs Incidents 3:53 Problem Management - Key Definitions 1:46 Problem Management- Process Activities (Detection) 4:32 Problem Management- Process Activities (Diagnosis) 6:17 Major Problem Review 1:44 Problem Management - Process Interfaces 3:38 Problem Management - Sample Exam Questions 2:32 Request Fulfillment Request Fulfillment Purpose, Scope and Objectives 4:06 Request Fulfillment - Sample Exam Questions 2:30 Access Management Access Management - Purpose, Scope and Objectives 4:01 Access Management - Sample Exam Questions 1:14 Functions Functions Explained 2:42 Service Desk Role - Justification and Objectives 5:14 Service Desk Organizational Structures 4:11 Technical Management Role and Objectives 2:09 Application Management Role, Objectives and Organization 3:17 IT Operations Management Role 2:17 Module 8 Sample Exam Questions - Service Operation 2:53 Module 9: Continual Service Improvement (CSI) 14 Videos | 26:04– Continual Service Improvement (CSI) Introduction 1:06 CSI - Purpose, Objectives and Scope 2:29 Measurements Why We Measure 1:20 Measurement Hierarchy 3:28 Types of Metrics 2:13 CSI Approach 2:31 Deming Cycle 1:35 CSI Register 2:32 Value to the Business 1:32 7 Step Improvement Process 7-Step - Purpose, Objectives and Scope 2:22 7 Step - Process Activities 1:08 Module 9 Sample Exam Questions - Continual Service Improvement (CSI) 3:48 Module 10: Review and Exam Preparation 1 Video | 3:12– ITIL Foundation Certification Exam Preparation 3:12 VIEW ENTIRE COURSE ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. 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