ECM Executive Consultant Manager – Videos
- Customer Satisfaction
- Motivation: Management Secrets
- Strategy of Using SMART Data
- Strategy or Process?
- Strategic View of Your Service Desk
- Capabilities: The Missing Ingredient
- Sourcing
- Strategic Thinking
- Governance of IT According to ISO/IEC 38500 Series
- ISO/IEC 20000 for Very Small Enterprises (Vse)
- Understanding Organizational Culture
- Ethical Behavior
- ISO 9000 Quality Management Systems- Fundamentals
- Managing Different Generations in One SMS
- The Art of Good Teaching
- Who’s Complaining – Managing Complaints
- Auditing & Scoping Basics