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Delivering Quality For 20 Years

How Do We Measure?

We measure each of our classes with the NPS survey. Our lifetime score is over 78% – which means 78% of our customers actively promote us to their colleagues! Other companies with similar scores are Amazon (76%), Costco (71%) and Trader Joes (73%). Our scores are the best in the industry. We use this feedback to make continuous improvement to our live classes and to our RemoteLive™ online training platform.

LIFETIME NPS SCORE
77.8%
35,641 Surveys    |    Updated: February 23, 2024

BENEFITS & GUARANTEES

Price Matching | 100% Money-Back Guarantee | Guaranteed-to-Run (GTR) Schedule
Replay Class Recording | No Cancel/Reschedule Fees | Audit Classes for 1 Year
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What Our Students Have to Say

"Mark\'s use of extra slides where he diagrammed specific parts of the training was very helpful and useful in understanding the material and process flows. I felt very prepared to take the exam even after just the first day of instruction."
January 26, 2024 | ITIL4 Student
"I found Mark Jacob to be very knowledgeable and provided lots of examples that helped me understand the topic better. Well done Sir, well done!"
January 26, 2024 | MD-102T00 Student
"Peter is one of, if not the, best instructors I\'ve ever had. He is simply AMAZING with the course material AND his students."
January 12, 2024 | DP-080T00 Student
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