ITIL is the most popular and well-known IT Service Management framework. It aligns IT operations with the needs of the business. ITIL key areas of focus include Services, Lifecycle Phases, Processes, Roles and Functions. Learn the techniques and processes to provide a key foundation to building an IT organization while having the flexibility to adopt models to fit your needs. Learn how to deploy IT frameworks in phases, instead of trying to squeeze everything in a single release.
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