Course:

Course Description

This training will give you a good understanding of how the core functionality in Skype for Business works. You will first learn how to use Skype for Business as a real Power User. After that, the training will focus on administration and operations of Skype for Business on-premises core functionality. We will also go through architecture and troubleshooting of the most common issues. The day to day administration and operations will feel like a breeze after this training.
The core functionality includes all components in Skype for Business Server except Enterprise Voice.
The trainer is also working as a consultant. In his work, he helps organizations around the world design, review and implement Skype for Business Server. He will share his knowledge and experiences from the field.

Outline

Day 1

Skype for Business: Overview
o What is Skype for Business?
o What’s new in Skype for Business from Lync
o What is Skype for Business Online?
Skype for Business Client Overview
o The different clients
o IM & Presence
o Conferencing
o Mobility
o Skype Teams
o Persistent Chat
Skype for Business Server Overview & Architecture
o Server Roles
o Topology
o Network
o Certificates
o DNS

Day 2

Skype for Business Administration
o Enabling and Configuring Users & Endpoints
o Creating and Configuring Policies
o Configuring External Access
o Configuring Federation
Skype for Business Operations
o Monitoring
o Patching & Maintenance
Troubleshooting Skype for Business
o Troubleshooting Tools
o Troubleshooting Clients
o Troubleshooting Servers

Day 3

Skype for Business: Overview
o What is Skype for Business?
o What’s new in Skype for Business from Lync
o What is Skype for Business Online?
Skype for Business Server Overview & Enterprise Voice Architecture
o Server Roles
o Topology
Connecting to the PSTN
o What methods are available and how do we connect?
o Routing & Number Planning
Skype for Business Enterprise Voice Administration
o Enabling and Configuring Users & Endpoints
o Creating and Configuring Policies
Troubleshooting & Operating Skype for Business Enterprise Voice
o Troubleshooting Tools
o Troubleshooting Calls
o Monitoring Call Quality

Day 4

Skype for Business Online Overview
o What is Skype for Business Online?
o What functionality is available in Skype for Business Online
o Benefits & Pitfalls
Cloud PBX & Cloud Connector Edition Overview & Architecture
o Cloud PBX & Cloud Connector Edition Architecture
Skype for Business Hybrid Overview & Architecture
o What is Skype for Business Hybrid?
o Skype for Business Hybrid Architecture
Skype for Business Online & Hybrid day to day administration
o Configuring Users
o Configuring Policies
o Configure Cloud PBX & Hybrid Voice
Skype for Business Online & Hybrid operations
o Monitor and Operate Skype for Business Online
o Monitor and Operate Skype for Business Hybrid
Troubleshooting Skype for Business Online & Hybrid
o Troubleshooting Tools
o Troubleshooting traffic flows

Audience

This course is intended for Skype Administrators, Helpdesk/Service desk agents who want to raise their skills in Skype for Business.

Prerequisites

Before attending this course, students should have:

Basic Understanding of TCP/IP
Basic Experience in working with Lync/Skype for Business as an end-user and service desk operator.

What You Will Learn

Being able to fully understand all the features of Skype for Business (except Enterprise Voice). To have a basic understanding of the Skype for Business Server Architecture. Being able to troubleshoot the most common issues with Skype for Business. Being able to administer and operate a full on-premises Skype for Business environment.
You will have a good understanding and practical experience of the following techniques:
Skype for Business Overview

Skype for Business Client Overview
Skype for Business Server Overview & Architecture
Skype for Business day to day administration
Skype for Business operations
Troubleshooting Skype for Business

SKYPE400: Mastering Skype for Business Core Administration and Operations