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SKYPE400: Mastering Skype for Business Core Administration and Operations

$3,195

  • 4 Days
  • Replay™ Class Recordings Included

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Course Description

This training will give you a good understanding of how the core functionality in Skype for Business works. You will first learn how to use Skype for Business as a real Power User. After that, the training will focus on administration and operations of Skype for Business on-premises core functionality. We will also go through architecture and troubleshooting of the most common issues. The day to day administration and operations will feel like a breeze after this training.
The core functionality includes all components in Skype for Business Server except Enterprise Voice.
The trainer is also working as a consultant. In his work, he helps organizations around the world design, review and implement Skype for Business Server. He will share his knowledge and experiences from the field.

Outline

Day 1

  • Skype for Business: Overview
    o What is Skype for Business?
    o What’s new in Skype for Business from Lync
    o What is Skype for Business Online?
  • Skype for Business Client Overview
    o The different clients
    o IM & Presence
    o Conferencing
    o Mobility
    o Skype Teams
    o Persistent Chat
  • Skype for Business Server Overview & Architecture
    o Server Roles
    o Topology
    o Network
    o Certificates
    o DNS

Day 2

  • Skype for Business Administration
    o Enabling and Configuring Users & Endpoints
    o Creating and Configuring Policies
    o Configuring External Access
    o Configuring Federation
  • Skype for Business Operations
    o Monitoring
    o Patching & Maintenance
  • Troubleshooting Skype for Business
    o Troubleshooting Tools
    o Troubleshooting Clients
    o Troubleshooting Servers

Day 3

  •  Skype for Business: Overview
    o What is Skype for Business?
    o What’s new in Skype for Business from Lync
    o What is Skype for Business Online?
  • Skype for Business Server Overview & Enterprise Voice Architecture
    o Server Roles
    o Topology
  • Connecting to the PSTN
    o What methods are available and how do we connect?
    o Routing & Number Planning
  • Skype for Business Enterprise Voice Administration
    o Enabling and Configuring Users & Endpoints
    o Creating and Configuring Policies
  • Troubleshooting & Operating Skype for Business Enterprise Voice
    o Troubleshooting Tools
    o Troubleshooting Calls
    o Monitoring Call Quality

Day 4

  • Skype for Business Online Overview
    o What is Skype for Business Online?
    o What functionality is available in Skype for Business Online
    o Benefits & Pitfalls
  • Cloud PBX & Cloud Connector Edition Overview & Architecture
    o Cloud PBX & Cloud Connector Edition Architecture
  •  Skype for Business Hybrid Overview & Architecture
    o What is Skype for Business Hybrid?
    o Skype for Business Hybrid Architecture
  • Skype for Business Online & Hybrid day to day administration
    o Configuring Users
    o Configuring Policies
    o Configure Cloud PBX & Hybrid Voice
  •  Skype for Business Online & Hybrid operations
    o Monitor and Operate Skype for Business Online
    o Monitor and Operate Skype for Business Hybrid
  • Troubleshooting Skype for Business Online & Hybrid
    o Troubleshooting Tools
    o Troubleshooting traffic flows
Audience

This course is intended for Skype Administrators, Helpdesk/Service desk agents who want to raise their skills in Skype for Business.

Prerequisites

Before attending this course, students should have:

  • Basic Understanding of TCP/IP
  • Basic Experience in working with Lync/Skype for Business as an end-user and service desk operator.
What You Will Learn

Being able to fully understand all the features of Skype for Business (except Enterprise Voice). To have a basic understanding of the Skype for Business Server Architecture. Being able to troubleshoot the most common issues with Skype for Business. Being able to administer and operate a full on-premises Skype for Business environment.
You will have a good understanding and practical experience of the following techniques:
Skype for Business Overview

  • Skype for Business Client Overview
  • Skype for Business Server Overview & Architecture
  • Skype for Business day to day administration
  • Skype for Business operations
  • Troubleshooting Skype for Business