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ICER: Implementing Cisco Emergency Responder


  • 2 Days
  • Cisco CLC Voucher Eligible
HD Telepresence DeliveryThis live class is delivered by a partner at another location. Students attend in an Interface classroom via an HD Telepresence screen, or from online virtually from home or office.
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Course Description

Implementing Cisco Emergency Responder (ICER) v9 is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.


Understanding the Architecture for Emergency Calls

Introducing Cisco Emergency Responder

Cisco Emergency Responder

Cisco ER Deployment Models

What Happens When an Emergency Call Is Made

Cisco Unified Communications Manager Configuration for Cisco Emergency Responder

System Interactions During Emergency Calls

Configuring Cisco Unified Communications Manager Support Components

Integration of Cisco Emergency Responder with Cisco Unified Communications Manager

Cisco Emergency Responder Interfaces

Cisco Emergency Responder Administration Interfaces

Initial Configuration of Cisco Emergency Responder

Initial Cisco ER Configuration

Creating ERLs

Working with EnergyWise

Using Cisco Emergency Responder with Intrado V9-1-1 Services

Configuring Users and Role-Based System Access

Using the Cisco ER User Interface

Working with ALI Records

Understanding the Disaster Recovery System


Lab 1: Topology and Deployment
Lab 2: Cisco Unified Communications Manager Configuration
Lab 3: Configure IP Phones
Lab 4: Implement CUCM Configuration for CER Integration
Lab 5: Integrate CER Configuration for use with Unified Communications Manager
Lab 6: CER User Administration
Lab 7: CER Features
Lab 8: System Backups with the Disaster Recovery System


To fully benefit from this course, students should have the following prerequisite skills and knowledge:

  • Understanding of Cisco Unified Communications Manager configuration and operation is required for this course

What You Will Learn

After completing this course, students will be able to...

  • E911 architecture and terminology
  • ICER installation requirements
  • How the CER and CUCM systems route E911 calls
  • Configure CUCM for integration with CER
  • Configure CER for integration with CUCM
  • Add and configure ERLs and ELINs
  • Configure CER users
  • Backup and restore a CER system