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ITIL 4 Foundation Certification Course with Exam

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ITIL 4 Foundation Certification Course with Exam

$1,995

149 Student Comments

  • 2.5 Days
  • The next evolution of ITIL!
  • Master instructor Mark Thomas
  • Includes 2 Exam Prep Sessions
  • Includes Exam on Day 3 for In-house Students
  • Includes Exam Voucher for virtual students
Live
Online
Live In
Classroom
 
GOLDThis live class is delivered by Interface at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
Oct 7 - Oct 9
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Live Online
Live In Classroom
GOLDThis live class is delivered by Interface at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
Nov 4 - Nov 6
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Live Online
Live In Classroom
GOLDThis live class is delivered by Interface at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
Dec 16 - Dec 18
8AM - 4PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Live Online
Live In Classroom
Register today - no risk!  No cancellation fees.  Full money back guarantee!
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Course Description

ITIL 4® Foundation Certification Training with Mark Thomas, found only at Interface, is a unique course experience designed to give you a firmly-anchored introduction to ITIL 4.

The course includes the ITIL 4 Foundation exam. There are prep sessions on Day 2 and the morning of Day 3 to get you ready to perform! In-person students will take their exam at Interface on Day 3. Students attending online with RemoteLive™ can attend exam prep sessions, and will receive an exam voucher to schedule the exam at their convenience. All you need is a webcam and the ability to download the exam software.

Mark Thomas brings over 25 years of professional experience, and his background spans leadership roles from Datacenter CIO to Management and IT Consulting. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams, managed enterprise applications implementations and implemented governance processes across multiple industries.

Mark’s areas of expertise include:

  • Governance Solution Design, Implementation & Management
  • ITIL, CobiT, MOF, ISO20000 Consulting & Training
  • Executive, Team, & Client Coaching & Mentoring
  • Software Testing and QA
  • Project Portfolio Demand Management
  • Software Selection & Implementation
  • IT Strategy & Business Alignment
  • Team Leadership

 

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Outline

Day 1

1. Course Introduction
• Overview, objectives, agenda, introductions
• About the exam
• Introduction to ITIL 4

2. Service Management
• Value and co-creation
• Stakeholders in service management
• Products and services
• Service relationships
• Value: outcomes, costs and risks

3. Guiding Principles
• Overview
• Guiding principles descriptions

4. Service Management Dimensions
Overview
• Descriptions of the four dimensions

Day 2

5. Service Value System
• Service value components
• Organizational considerations

6. Service Value Chain
• Overview
• Value chain activities

7. ITIL Practices
• Introduction
• General management practices
• Service management practices
• Technical management practices

8. Closing and Exam Preparation

Day 3

Students attending class in person at Interface:
8:00am – 9:00am optional test preparation session with your instructor, followed by the exam starting at 9:00am. You will released from class after you are finished with your exam.

Students attending class online virtual with RemoteLive™:
8:00am – 9:00am optional test preparation session with your instructor. As a remote student you will be receiving an exam voucher to independently schedule your computer-based exam with PEOPLCERT. You will need a webcam and the ability to install software on your computer to successfully take the exam. Your exam voucher will be delivered to you via email towards the end of class.

Audience

ITIL 4 Foundation Certification Course is for anyone working in IT seeking knowledge in IT Service Management and how to provide business value. Additionally, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites

There are no mandatory prerequisites to attend our course.

What You Will Learn

ITIL 4 is the next evolution of ITIL, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world.  It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. You'll gain a new way to look at IT Service Management through a Service Value System. This provides a holistic framework which creates value in our increasingly complex, and high-velocity environment.

  • Understand the key concepts of service management.
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management.
  • Understand the four dimensions of service management.
  • Understand the purpose and components of the ITIL service value system.
  • Understand the activities of the service value chain, and how they interconnect.
  • Know the purpose and key terms of 15 ITIL practices, and details of 7 ITIL practices.
  • Prepare for the ITIL 4 Foundation exam.

Student Comments (149)

July 31, 2019 | Student
Comments about the Instructor
"It is so much easier to digest ITIL information when applied to real life situations, and that's exactly what Mark did. It wasn't just an exercise in vocabulary memorization."
July 31, 2019 | Student
Comments about the Instructor
"The instructor was very knowledgeable on the subject and made the course more engaging with his inclusion of real life experiences that he has had in relation to the course."
July 31, 2019 | Student
Comments about the Instructor
"It was great to take a class with Mark. He explained everything in great detail."
July 31, 2019 | Student
Comments about the Instructor
"I loved the way he provided real life experiences to tie things together"
July 31, 2019 | Student
Comments about the Instructor
"Mark was a great instructor who kept us engaged and motivated during all parts of the class."
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