MS-721: Plan, Configure, and Manage Collaboration Communications Systems with Microsoft Teams
MOC: MS-721T00
MS Subscription
Interface Gold
This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
What you will learn
With a focus on practical applications, the course covers:
- Teams Phone & Voice Services: Planning and configuring Teams Phone, auto attendants, call queues, and emergency calling locations
- PSTN Connectivity: Implementing Voice routing, Direct Routing, and Operator Connect
- Meetings and Events: Configuring settings for Teams meetings, webinars, and town halls, including premium features
- Teams Devices: Designing and deploying Microsoft Teams Rooms, Surface Hub, and other shared space devices
- Network Optimization: Analyzing and optimizing network performance for Teams media, including using the Call Quality Dashboard
- Management & Troubleshooting: Utilizing the Microsoft Teams Admin Center
and PowerShell for monitoring and troubleshooting
What products and services will you use and learn about in this course
- Teams Admin Center (TAC)
- Teams Client & Devices
- Teams Apps & Extensibility
- Teams Phone & Voice
- Meetings & Events
- Microsoft 365 Integration Services
- Microsoft Entra ID (formerly Azure AD
- SharePoint Online & OneDrive for Business
- Exchange Online
- Microsoft 365 Groups
- Security & Compliance Services
- Microsoft Purview
- Microsoft Defender XDR
- Information Barriers (IB Administration & Troubleshooting Tools)
- PowerShell
- Microsoft Graph API
- Teams Network Assessment Tool & Planner
- Usage Reports & Analytics
Prepare for the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
This course is designed to help students confidently prepare for the MS-721: Collaboration Communications Systems Engineer Associate exam. The study areas for the certification exam related to this course are based on the Job Task Analysis (JTA) that was conducted in November 2022.
Note: To pass the certification test, studying outside the course may be required to ensure all the concepts are fully understood.
- $2,995
- 5 Days, Labs, Live Q&A
- Replay™ Class Recordings Included
- Included in “all-you-can-eat” Microsoft Live Training Subscription
Course Outline
Learning Path 1: Plan and design Teams collaboration communications System
You'll learn how to plan, design, and deploy Microsoft Teams collaboration communications systems with Microsoft Teams meetings, Teams Phone, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.
Modules:
- Introduction to Teams meetings and calling
- Plan for Teams Phone
- Plan for Microsoft Teams Rooms and Surface Hub
- Plan and optimize network performance for Teams media
- Configure and deploy Teams Phone
- Configure and deploy Teams Phone with Direct Routing
- Extend Teams Phone with additional services
Labs
- Assign permissions and licenses
- Setup PowerShell for Microsoft Teams administrator
- Evaluate your network with the Network Planner
- Use the Teams Network Assessment Tool
- Configure a basic network topology for dynamic emergency calling
- Configure voice policies
- Prepare users for calling
- Configure audio conferencing setting
- Exercise 1: Configure lab for Direct Routing
- Exercise 2: Deploy the session border controller
Learning Path 2: Manage Teams collaboration communications systems
Discover how to manage Teams collaboration communications systems, including Microsoft Teams meetings, Teams Phone, Microsoft Teams Rooms, and other devices after implementation. You'll learn how to manage Teams users, Teams devices, and perform common troubleshooting tasks.
Modules:
- Manage meetings and events experiences
- Guided project –Create and assign Teams policies
- Configure and manage voice users
- Configure auto attendants and call queues
- Configure, deploy, and manage Teams devices
- Guided project -Prepare meeting room experiences
- Monitor and troubleshoot Teams collaboration communications systems
- Configure BYOD spaces and bookable desks
Labs:
- Manage voice users
- Configure call queues and auto attendants
- Manage Teams devices
- Monitor and troubleshoot Teams Phone
Audience
Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.
Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management.
They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.
Prerequisites
Before attending this course, students should have intermediate knowledge of the following topics:
- Plan and configure a Microsoft Teams environment
- Manage chat, teams, channels, and apps
- Monitor and troubleshoot a Microsoft Teams environment
- Microsoft 365