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Course:
Outline
Day 1
- Skype for Business: Overview
o What is Skype for Business?
o What’s new in Skype for Business from Lync
o What is Skype for Business Online? - Skype for Business Client Overview
o The different clients
o IM & Presence
o Conferencing
o Mobility
o Skype Teams
o Persistent Chat - Skype for Business Server Overview & Architecture
o Server Roles
o Topology
o Network
o Certificates
o DNS
Day 2
- Skype for Business Administration
o Enabling and Configuring Users & Endpoints
o Creating and Configuring Policies
o Configuring External Access
o Configuring Federation - Skype for Business Operations
o Monitoring
o Patching & Maintenance
- Troubleshooting Skype for Business
o Troubleshooting Tools
o Troubleshooting Clients
o Troubleshooting Servers
Audience
This course is intended for Skype Administrators, Helpdesk/Service desk agents who want to raise their skills in Skype for Business.
Prerequisites
Before attending this course, students should have:
- Basic Understanding of TCP/IP
- Basic Experience in working with Lync/Skype for Business as an end-user and servicedesk operator.
What You Will Learn
Being able to fully understand all the features of Skype for Business (except Enterprise Voice). To have a basic understanding of the Skype for Business Server Architecture. Being able to troubleshoot the most common issues with Skype for Business. Being able to administer and operate a full on-premises Skype for Business environment.
You will have a good understanding and practical experience of the following techniques:
- Skype for Business Overview
- Skype for Business Client Overview
- Skype for Business Server Overview & Architecture
- Skype for Business day to day administration
- Skype for Business operations
- Troubleshooting Skype for Business