
Day 1 – Foundations and Strategy
1. Introduction to Business Analysis
- Defining business analysis
- The role of business analysis in project success
- Common challenges faced by business analysts
- Key outcomes and benefits of effective BA work
2. A Closer Look at the Business Analyst Role
- Core responsibilities of a Business Analyst
- Communication and collaboration skills
- Comparing Business Analyst vs. Project Manager vs. Systems Analyst roles
- Professional associations and certifications (IIBA®, PMI®, CBAP®, CCBA®, ECBA®, PMI-PBA®)
- Underlying competencies for success
3. Strategy Analysis and Change
- What is strategy analysis and when is it performed?
- Understanding current vs. future state
- Defining business needs and writing problem statements
- Root cause analysis (5 Whys, Fishbone Diagram)
- Business models and alignment with strategy
4. Defining a Change Strategy
- Developing and evaluating solution options
- Performing a gap analysis
- Assessing enterprise readiness, cultural fit, and stakeholder impact
- Defining transition requirements
💡 Workshop activities & ECBA practice questions included
Day 2 – Stakeholders, Scope, and Requirements
5. Stakeholder Analysis
- Identifying stakeholders and their roles
- Stakeholder maps and grids (influence/impact)
- Building relationships and trust
- Managing diverse stakeholder needs
6. Understanding and Defining Solution Scope
- Distinguishing project scope vs. product scope
- Techniques for defining scope (context diagrams, features, actors)
- Boundary definition and system interactions
7. Business Process Modeling
- Why we model processes?
- Introduction to BPMN notation
- “As-Is” vs. “To-Be” models
- Process analysis and improvement
8. Understanding Requirements
- Types of requirements (business, stakeholder, functional, non-functional, transition)
- Assumptions, constraints, and business rules
- Writing clear, SMART requirements
💡 Workshop activities & ECBA practice questions included
Day 3 – Elicitation and Analysis
9. Preparing for Requirements Elicitation
- Planning elicitation activities
- Interview techniques and good questioning strategies
- Selecting appropriate elicitation methods
10. Elicitation Using Interviews and Workshops
- Conducting effective interviews
- Active listening and feedback techniques
- Facilitating collaborative workshops
- Brainstorming and managing group dynamics
11. Analyzing Requirements with Use Cases
- Actors and use case identification
- Use case diagrams
- Writing main, alternate, and exception scenarios
- Best practices for use case documentation
12. Confirming Elicitation Results
- Prioritizing requirements (MoSCoW, timeboxing, voting)
- Traceability matrices
- Requirements documentation and communication
- Obtaining stakeholder approval
💡 Workshop activities & ECBA practice questions included
Day 4 – Communication, Documentation, and Evaluation
13. Documenting Requirements
- Techniques for documenting requirements (models, specs, user stories)
- UML basics for Bas
- Maintaining clarity and traceability
14. Managing and Communicating Business Analysis Information
- Best practices for BA communication
- Tools and templates for sharing information
- Managing stakeholder expectations
15. Evaluating the Solution
- Purpose of solution evaluation
- Measuring business value
- Assessing whether requirements were met
- Continuous improvement mindset
Final Session:
- ECBA® Practice Questions & Review
- Wrap-Up Discussion & Next Steps
- Aspiring and entry-level Business Analysts preparing for the ECBA® (Entry Certificate in Business Analysis)
- Professionals in related roles (project managers, product owners, business users, systems analysts) seeking foundational knowledge in business analysis.
- Anyone interested in learning how to apply business analysis techniques to deliver organizational value.
No prior knowledge of Business Analysis is required