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A+902: CompTIA A+ Certification with Exam 220-902

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A+902: CompTIA A+ Certification with Exam 220-902


8 Student Comments

  • 5 Days
  • Includes 220-902 Certification Exam Voucher
  • Includes 6 month access to online labs
  • Replay™ Class Recordings Included
Interface Gold™This is an Interface Gold™ class date delivered live at our Phoenix location. Online attendees will have access to our RemoteLive™ platform. Replay™ class recordings are included.
Online Virtual
Attend in Person Phoenix Location
May 21 - May 25
8AM - 5PM (PHX)
GTRThis class date is Guaranteed to Run and will not change.
REPLAYThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
Attend Live Online/Virtual
Attend in Person Phoenix Location
A+902: CompTIA A+ Certification (Exam 220-902) course image

Course Description

The course will build on your existing user-level knowledge and experience with personal computer (PC) software and operating systems to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, upgrade, secure, and perform preventive maintenance on PC and digital device operating systems.

The CompTIA A+ (Exam 220-902) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on application, operating system, and security-related activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examination, 2016 objectives (exam number 220-902), in order to become a CompTIA A+ Certified Professional.

CompTIA-2015-logo-185-resizeInterface Technical Training is an Authorized CompTIA® Training Partner.

Course Outline

Lesson 1: Operating System Fundamentals

  • Topic A: PC and Mobile Operating Systems
  • Topic B: PC Operating System Tools and Utilities

Lesson 2: Networking and Security Fundamentals

  • Topic A: Common Network Services
  • Topic B: Cloud Concepts
  • Topic C: Security Fundamentals

Lesson 3: Safety and Operational Procedures

  • Topic A: Basic Maintenance Tools and Techniques
  • Topic B: Personal and Electrical Safety
  • Topic C: Environmental Safety and Materials Handling
  • Topic D: Professionalism and Communication
  • Topic E: Organizational Policies and Procedures
  • Topic F: Troubleshooting Theory

Lesson 4: Installing and Configuring Microsoft Windows

  • Topic A: Implement Client-Side Virtualization
  • Topic B: Install Microsoft Windows
  • Topic C: Use Microsoft Windows
  • Topic D: Configure Microsoft Windows
  • Topic E: Upgrade Microsoft Windows

Lesson 5: Optimizing and Maintaining Microsoft Windows

  • Topic A: Optimize Microsoft Windows
  • Topic B: Back Up and Restore System Data
  • Topic C: Perform Disk Maintenance
  • Topic D: Update Software

Lesson 6: Working With Other Operating Systems

  • Topic A: The OS X Operating System
  • Topic B: The Linux Operating System

Lesson 7: Networking Technologies

  • Topic A: TCP/IP
  • Topic B: Internet Connections

Lesson 8: Configuring Networking Capabilities

  • Topic A: Configure Basic Windows Networking
  • Topic B: Configure Windows Proxy and Firewall Settings
  • Topic C: Using Windows Networking Features

Lesson 9: Supporting Mobile Digital Devices

  • Topic A: Mobile Device Accessories and Ports
  • Topic B: Mobile Device Connectivity
  • Topic C: Mobile Device Synchronization

Lesson 10: Security Threats, Vulnerabilities, and Controls

  • Topic A: Common Security Threats and Vulnerabilities
  • Topic B: General Security Controls
  • Topic C: Mobile Security Controls
  • Topic D: Data Destruction and Disposal Methods

Lesson 11: Implementing Security Controls

  • Topic A: Secure Operating Systems
  • Topic B: Secure Workstations
  • Topic C: Secure SOHO Networks
  • Topic D: Secure Mobile Devices

Lesson 12: Troubleshooting System-Wide Issues

  • Topic A: Troubleshoot PC Operating Systems
  • Topic B: Troubleshoot Mobile Device Operating Systems and Applications
  • Topic C: Troubleshoot Common Security Issues

Appendix A: Mapping Course Content to CompTIA A+ Certification Exam 220-902

Appendix B: A+ Command Reference

Appendix C: A Brief History of Personal Computers


This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-902 Certification Exam.

To become CompTIA A+ certified, you need to take and pass both exam 220-901 and 220-902.


To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts.

The prerequisites for this course differ significantly from the prerequisites for the CompTIA certification exams. For the most up-to-date information about the exam prerequisites: CompTIA Exam Objectives.

What You Will Learn

In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.

You will:

  • Identify the basic components and functions of operating systems.
  • Identify networking and security fundamentals.
  • Identify the operational procedures that should be followed by professional PC technicians.
  • Install and configure Microsoft Windows.
  • Optimize and maintain Microsoft Windows.
  • Work with other operating systems.
  • Identify network technologies.
  • Configure networking capabilities.
  • Support mobile digital devices.
  • Identify security threats, vulnerabilities, and controls.
  • Implement security controls.
  • Troubleshoot system-wide issues.


November 17, 2017 | Student
Comments about the Instructor
"Examples were outstanding and made the subject matter much easier to learn. The real life experience stories were educational and entertaining."
June 23, 2017 | Student
Comments about the Physical Environment
"I like the Remote live aspect of the class. I like being able to go back and review the class again."
June 23, 2017 | Student
Comments about enhancing the Courseware
"The learning experience is good, it is a lot of information to withhold the first time around. I am glad we are able to audit the class."
June 23, 2017 | Student
Comments about the Physical Environment
"some of the labs were harder to run and follow than others. hoping that going through them again later will provide clarification"
June 23, 2017 | Student
Comments about the Instructor
"Steve was very knowledgeable in all explanations and did wonderful in comparing situations to real life problems where we could easily understand situations. Many breaks given and time was very well managed."