

Lesson 1: Mobile Devices
- Install and configure laptop hardware and components
- Components within the display of a laptop
- Laptop features
- Compare other mobile devices
- Connect and configure accessories and ports of other mobile devices
- Basic mobile device network connectivity and application support
- Mobile device synchronization
Lesson 2: Networking
- TCP / UDP ports and protocols
- Common networking hardware devices
- Install and configure a basic wired/wireless SOHO network
- Wireless networking protocols
- Networked hosts services
- Common network configuration concepts
- Internet connection types, network types and features
- Networking tools
Lesson 3: Hardware
- Basic cable types, features and their purposes
- Identify common connector types
- Types of RAM and RAM installation
- Select, install and configure storage devices
- Install and configure motherboards, CPUs, and add-on cards
- Peripherals - Types and features
- Power supplies - Types and features
- Configure appropriate components for a custom PC configuration to meet customer specifications or needs
- Install and configure common devices
- Configure SOHO multifunction devices/printers and settings
- Install and maintain various print technologies
Lesson 4: Virtualization and Cloud Computing
- Cloud computing concepts
- Common cloud models
- Shared resources
- Resource pooling
- Cloud file storage services
- Cloud-based applications
- Virtual desktop
- Set up and configure client-side virtualization
- Virtual machines
- Resource requirements
- Emulator requirements
- Security requirements
- Network requirements
- Hypervisor
Lesson 5: Hardware and Network Troubleshooting
- Troubleshoot problems related to motherboards, RAM, CPUs, and power
- Hard drives and RAID arrays troubleshooting
- Common symptoms with video, projector and display issues
- Mobile device issues
- Troubleshooting printers
- Common wired and wireless network problems
Best practice methodology to resolve problems
- Identify the problem
- Establish a theory of probable cause
- Test the theory to determine cause
- Implement the solution
- Verify full system functionality
- Document findings
Note: this is a preliminary course information outline and is subject to change upon final core 1 (220-1001) curriculum release from CompTIA Accreditation.
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE.
To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet and have basic knowledge of computing concepts.
On course completion, students will be able to:
- Assemble components based on customer requirements
- Install, configure, and maintain PCs, mobile devices and software for end users
- Understand the basics of networking and security forensics
- Properly and safely diagnose, resolve, and document common hardware issues
- Apply hardware troubleshooting skills
- Provide appropriate customer support
- Understand the basics of scripting, virtualization, desktop imaging and deployment