home > training > A+1002: CompTIA A+ Certification Core 2 (Exam: 220-1002)

21 Student Comments

CompTIA A+ Core 2: Certification Training Course

for Exam 220-1002


  • 5 Days
  • Includes authorized courseware, practice tests, and hands-on labs.

Interface Gold™

Dates Available
Class Time
Guaranteed to Run
Live Online
Live In Classroom
Nov 15 - Nov 19
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
8AM - 5PM (PHX)
This class date is Guaranteed to Run and will not change.
Guaranteed To Run
Live Online
Mar 7 - Mar 11
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
8AM - 5PM (PHX)
Live Online
Jun 6 - Jun 10
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
8AM - 5PM (PHX)
Live Online
Register today - no risk!  No cancellation fees.  Full money back guarantee!

This course replaces the following:
A+902: CompTIA A+ Certification

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Course Description

Acquire the essential skills needed to install, configure, optimize, troubleshoot, upgrade, secure, and perform preventive maintenance on PC and digital device operating systems (OS).  In this 5-day CompTIA A+ Core 2 (220-1002) certification training course, students will explore various operating systems including Windows, MAC and Linux. Throughout the course, students will work with Microsoft command line tools and control panels with the desktop environment and learn basic scripting. Student will also explore security and troubleshooting objectives for desktop, mobile and wireless systems as well as operational procedures.

The CompTIA A+ (Exam 220-1002) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on application, operating system, and security-related activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ Certification Exam: Core 2 Objectives EXAM NUMBER: CORE 2 (220-1002) in order to become a CompTIA A+ Certified Professional.

Note: The outline is subject to change as CompTIA makes course adjustments.

CompTIA-2015-logo-185-resizeInterface Technical Training is an Authorized CompTIA® Training Partner.



CompTIA A+ is accredited by ANSI to show compliance with the ISO 17024 Standard and as such, undergoes regular reviews and updates to the exam objectives.



Lesson 1: Operating Systems

  • Common operating system types and their purposes
  • Microsoft Windows versions
  • OS installation considerations and upgrade methods
  • Microsoft command line tools
  • Microsoft operating system features and tools
  • Microsoft Windows Control Panel utilities
  • Installation and configuration concepts
  • Microsoft Windows networking on a Client/desktop
  • Mac OS and Linux client/desktop operating systems


Lesson 2: Security

  • Physical security measures
  • Logical security concepts
  • Wireless security protocols and authentication methods
  • Detect, remove, and prevent malware using appropriate tools and methods
  • Social engineering, threats, and vulnerabilities
  • Microsoft Windows OS security settings
  • Best practices to secure a workstation
  • Methods for securing mobile devices
  • Appropriate data destruction and disposal methods
  • Configure security on SOHO wireless and wired networks


Lesson 3: Software Troubleshooting

  • Troubleshooting Microsoft Windows OS problems
  • Troubleshoot and resolve PC security issues
  • Best practice procedures for malware removal
  • Mobile OS and application issues
  • Mobile OS and application security issues


Lesson 4: Operation Procedures

  • Best practices associated with types of documentation
  • Change Management best practices
  • Implement basic disaster
  • Prevention and recovery methods
  • Common safety procedures
  • Environmental impacts and appropriate controls.
  • Addressing prohibited content/activity, and privacy, licensing, and policy concepts
  • Proper communication
  • Techniques and professionalism
  • Basics of scripting
  • Remote access technologies


Lesson 5: Best practice methodology to resolve problems

  • Identify the problem
  • Establish a theory of probable cause
  • Test the theory to determine cause
  • Implement the solution
  • Verify full system functionality
  • Document findings




This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE.


To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet and have basic knowledge of computing concepts.

What You Will Learn

On course completion, students will be able to:

  • Understand the basics of networking and security forensics
  • Properly and safely diagnose, resolve, and document common software issues
  • Apply software and OS troubleshooting skills
  • Provide appropriate customer support
  • Understand the basics of scripting, virtualization, desktop imaging and deployment
Student Comments (21)
Comments about the Instructor
"Mark made the class interesting and upbeat. Sometimes I wished we were more focused on objectives, but I had a part in getting us off track. Mark's upbeat personality adds value to the course. He is very respectful, even if questions are off track."
July 16, 2021 | A+1002 Student
Comments about the Physical Environment
"Mark Jacob did a good job. The supporing materials from CompTia were sloppy."
July 16, 2021 | A+1002 Student
Comments about the Instructor
"Mark is AWESOME! Really have enjoyed both classes I had with him."
December 18, 2020 | A+1002 Student
Comments about the Physical Environment
"It was a great experience to be the first to do online training with Mark from his home."
April 3, 2020 | A+1002 Student
Comments about the Instructor
"Mark was a great all around in the topics that CompTIA except him to cover."
April 3, 2020 | A+1002 Student
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