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ITIL®5 Foundation Training Course, Certification & Exam

Managing Digital Products and Services in Modern IT Environments

$2,495

  • 2.5 Days
  • The next evolution of ITIL!
  • Master instructor Mark Thomas
  • Includes 2 Exam Prep Sessions
  • Includes Exam Voucher to schedule exam at your convenience
  • Replay™ Class Recordings Included

Interface Gold™Gold Benefits: Retake this course for one year. Replay™ class recordings included. Money-back guarantee. Price Match available.

Dates Available
Class Time
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Apr 22 - Apr 24
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
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May 20 - May 22
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
This class date is Guaranteed to Run and will not change.
Guaranteed To Run
Attend Live Online
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Register
Jun 24 - Jun 26
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
This class date is Guaranteed to Run and will not change.
Guaranteed To Run
Attend Live Online
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Register
Register today - no risk!  No cancellation fees.  Full money back guarantee!
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Course Description

The ITIL® Version 5 Foundation course provides participants with a comprehensive introduction to modern digital product and service management. The course explores how organizations design, deliver, operate, and continually improve technology-enabled products and services while creating value for customers and stakeholders.

Participants will learn the core concepts of ITIL, including value co-creation, service relationships, lifecycle management, and the ITIL Value System, along with the Four Dimensions of Product and Service Management that enable organizations to manage services holistically.

This course goes beyond theory by incorporating real-world operational scenarios, governance perspectives, and practical implementation discussions. Participants will explore how ITIL practices align with broader governance frameworks and how service management capabilities support digital transformation, cybersecurity resilience, and organizational trust.

By the end of the course, participants will understand the shared language of modern service management, how ITIL practices operate in real organizations, and how these concepts support operational excellence and digital trust. The course also prepares learners for the ITIL® Version 5 Foundation certification exam.

Mark Thomas brings over 25 years of professional experience, and his background spans leadership roles from Datacenter CIO to Management and IT Consulting. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams, managed enterprise applications implementations and implemented governance processes across multiple industries.

Mark’s areas of expertise include:

  • Governance Solution Design, Implementation & Management
  • ITIL, CobiT, MOF, ISO20000 Consulting & Training
  • Executive, Team, & Client Coaching & Mentoring
  • Software Testing and QA
  • Project Portfolio Demand Management
  • Software Selection & Implementation
  • IT Strategy & Business Alignment
  • Team Leadership

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Outline

Day 1 –

  • Foundations of Digital Service Management
  • Introduction to Modern Service Management
  • Key Concepts of Value and Service Relationships
  • The Four Dimensions of Product and Service Management

Day 2 –

  • The ITIL System and Lifecycle
  • The ITIL Value System
  • The Product and Service Lifecycle
  • ITIL Management Practices
  • Applying ITIL in Modern Digital Organizations

Day 3 – Half Day

  • Certification Exam Preparation
  • Key Concept Review
  • Practice Exam Workshop
  • Final Review and Exam Readiness
Audience

ITIL® Version 5 Foundation Course is for anyone working in IT seeking knowledge in IT Service Management and how to provide business value. Additionally, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites

There are no mandatory prerequisites to attend our course.

What You Will Learn
  • Explain the key concepts of digital product and service management and how organizations create value through service relationships and value co-creation.
  • Describe the ITIL Value System, including guiding principles, governance structures, value streams, and continual improvement mechanisms.
  • Explain the Four Dimensions of Product and Service Management and how they enable holistic service delivery.
  • Describe the lifecycle activities required to design, build, deliver, and support digital products and services.
  • Explain the purpose and value of core ITIL management practices used to manage and improve services.
  • Recognize how ITIL practices support governance, risk management, and digital trust within modern organizations.
  • Prepare for and successfully complete the ITIL Version 5 Foundation certification exam.