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This class date is Guaranteed to Run and will not change.
This class date is Guaranteed to Run and will not change.
The ITIL® Foundation Bridge (Version 5) course is designed for IT professionals who already hold an ITIL®4 certification and want a focused, efficient pathway to understanding what has changed in ITIL® Foundation (Version 5). Rather than revisiting familiar material, this one-day bridge course concentrates exclusively on the key enhancements, new concepts, and structural updates that distinguish ITIL® Version 5 from its predecessor.
ITIL® Version 5 marks a significant evolution of the framework — positioning it squarely within the digital and AI-driven world. This course introduces participants to the expanded emphasis on digital product and service management, explores how the framework has been modernized to reflect current organizational realities, and equips learners with the updated conceptual vocabulary and model understanding needed to operate effectively in a Version 5 context.
The course also prepares participants to sit and pass the ITIL® Foundation Bridge (Version 5) certification examination, which is focused exclusively on Version 5 updates and assessed through a 20-question, closed-book, multiple-choice exam.
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Morning Session — ITIL® Evolution and the Digital World
Module 1: Setting the Stage: Why ITIL® Version 5?
- The evolution of ITIL® from v3 to ITIL® 4 to Version 5
- Key drivers behind ITIL® Version 5: digital transformation, AI, and modern service complexity
- How Version 5 differs from ITIL® 4 — a structured comparison
- What stays the same vs. what has changed
- The value proposition of the ITIL® Foundation Bridge pathway
Module 2: Digital Product and Service Management — New Concepts
- Shift from service management to digital product and service management
- Understanding digital products: definition, lifecycle, and value creation
- Evolution of the service relationship model in ITIL® Version 5
- New and updated key concepts: co-creation, digital value chains, and product ownership
- The role of AI and automation in the Version 5 service model
Module 3: The ITIL® System — Updates to the Core Model
- Updates and refinements to the ITIL® Value System in Version 5
- Changes to guiding principles and their application in digital contexts
- Evolution of the service value chain activities
- How continual improvement is positioned in Version 5
- Governance integration within the ITIL® Version 5 system
Afternoon Session — Practices, Application, and Exam Preparation
Module 4: Updated ITIL® Practices — What's New and Why It Matters
- Overview of changes to ITIL® management practices in Version 5
- New practices introduced in Version 5 and their purpose
- Updated practice descriptions: scope, purpose, and activities
- Practices most relevant to digital product management and AI-enabled services
- Practical application: mapping practice changes to real organizational scenarios
Module 5: Organizational Readiness and Practical Application
- Applying ITIL® Version 5 in organizations transitioning from ITIL® 4
- Aligning ITIL® Version 5 with broader governance frameworks (COBIT, ISO, NIST)
- Supporting digital transformation journeys with the updated ITIL® model
- Common organizational scenarios and how Version 5 addresses them
- The progression path: beyond Foundation to ITIL® Version 5 advanced certifications
Exam Preparation — ITIL® Foundation Bridge Certification
Module 6: Exam Readiness and Practice
- Overview of the ITIL® Foundation Bridge (Version 5) examination structure
- Key concept review: high-priority exam topics from all modules
- Practice question workshop with discussion and rationale
- Examination techniques and time management strategies
- Final Q&A and readiness confirmation
This course is designed for:
- All ITIL® 4 certification holders seeking a fast, efficient way to understand what has changed in ITIL® Foundation (Version 5)
- IT professionals involved in digital product and service management at any level
- Early-career professionals and non-IT roles working within IT-enabled organizations who hold an ITIL® 4 qualification
- Organizations seeking to upgrade team knowledge quickly, consistently, and at scale as ITIL® Version 5 is adopted
Participants must hold any ITIL®4 certification prior to attending this course. The following certifications are excluded as qualifying prerequisites:
- ITIL®4 Specialist: Acquiring and Managing Cloud Services
- ITIL®4 Specialist: Sustainability in Digital and IT
No other prerequisites are required.
Upon successful completion of this course, participants will be able to:
- Explain the key changes and enhancements introduced in ITIL® Foundation (Version 5) compared to ITIL® 4.
- Describe the expanded scope of ITIL® Version 5 as a framework for digital product and service management in an AI-driven world.
- Explain how ITIL® Version 5 addresses the lifecycle of digital products and services, including design, delivery, operation, and continual improvement.
- Describe new or updated concepts, terminology, and structural elements introduced in ITIL® Version 5.
- Explain how ITIL® Version 5 supports organizational readiness for digital transformation, AI integration, and evolving service relationships.
- Apply updated ITIL® guidance to improve service management performance, collaboration, and outcomes within their organizations.
- Prepare for and successfully complete the ITIL® Foundation Bridge (Version 5) certification examination.
Key Benefits of This Course
- The fastest and most efficient pathway for ITIL® 4 professionals to stay current with ITIL® Version 5
- Focused exclusively on what has changed — no repetition of existing ITIL® 4 knowledge
- Establishes a common organizational language for digital product and service management
- Supports organizations upgrading team skills quickly, consistently, and cost-effectively
- Provides a clear foundation for continued progression through the ITIL® Version 5 certification pathway
- Enables immediate application of updated ITIL® guidance to improve collaboration, performance, and service outcomes