home > training > MS-220T00: Troubleshoot Microsoft Exchange Online
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Apr 17 - Apr 19
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Jul 31 - Aug 2
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Course Description

This course teaches you how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online. In this course, you’ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.

Outline

Module: Troubleshoot problems with mail flow

Module: Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365

Module: Troubleshoot compliance and retention issues

Module: Troubleshoot encryption, auditing, and journaling

Module: Troubleshoot desktop Outlook clients

Module: Troubleshoot issues with mobile devices

Module: Troubleshoot Exchange Online configuration issues

Module: Troubleshoot hybrid and migration issues

 

Audience

The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Exchange Online issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.

Prerequisites

Before attending this course, students must have:

  • Experience with PowerShell and the Exchange PowerShell module.
  • Significant experience deploying, managing, and troubleshooting Exchange environments.