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Introduction to Windows Troubleshooting and Support

WIN600

$1,495

  • 2 Days
  • Replay™ Class Recordings Included
  • Included in the "all-you-can-eat" Microsoft Live Training Subscription Learn More

Interface Gold™Gold Benefits: Retake this course for one year. Replay™ class recordings included. Money-back guarantee. Price Match available. MS SubscriptionIncluded in the "all-you-can-eat" Microsoft Live Training Subscription.

Dates Available
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May 20 - May 21
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7AM - 3PM (PHX)
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Sep 9 - Sep 10
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
7AM - 3PM (PHX)
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Course Description

Unleash your potential and kickstart your dream Technical Support career by mastering the essential communication and hard technical skills required in the Introduction to Windows Troubleshooting and Support course! Get ready to tackle any challenge and become a true problem-solving hero in the ever-evolving world of tech support! 

In this two-day course you will learn about core troubleshooting techniques with a focus on Windows 10 and 11 specific troubleshooting tools and approaches. You will learn how to identify a variety of technical problems and find their causes and how to resolve them. You will also learn how to apply these skills to unknown or new technical problems that you’ve never encountered before, helping you solve problems now and in the future. 

This course is designed to help prepare students for the Enterprise Desktop Support Technician (EDST) Tier 1 role. This role requires not only technical knowledge but also communication and documentation skills. In this class you will get the essential skills necessary to perform all these tasks and excel in your role. 

Outline
  • Introduction and Administration
  • The Role of the Enterprise Desktop Support Technician
  • The IT Support Organization
  • Troubleshooting Methodologies
  • User Communication
  • Organizational Communication
  • Core Windows Troubleshooting Principles
  • Core Windows Troubleshooting Tools
  • Understanding the Issue
  • Identifying the Root Cause
  • Deciding How to Handle the Issue
  • Resolving the Issue
  • Escalating or Collaborating on the Issue
  • Conclusion and Next Steps
Audience

This course is designed for students who are new to the Enterprise Desktop Support Technician (EDST) role and are expecting to provide Tier 1 support to users running Windows 10 or 11 devices in corporate environments. EDSTs focus on troubleshooting a broad range of technical issues with Windows, devices, cloud services, applications, networking, and hardware. Tier 1 EDSTs focus on the first touch portion of user support including assessment, triage, and basic root cause analysis and resolution. 

This course serves as a prerequisite for WIN740: Advanced Windows Troubleshooting and Support. Students who have already completed WIN740 should not take this class. 

Prerequisites

Students must be familiar with Windows and PC hardware and software components in a corporate environment. Students must also have a basic understanding of computer networks and protocols. Prior troubleshooting experience is not required. 

Before attending this course, students must have the following foundational certifications (or equivalent knowledge): 

  • CompTIA A+ Core Series 
  • CompTIA Network+ 

This course serves as a prerequisite for WIN740: Advanced Windows Troubleshooting and Support. Students who have already completed WIN740 should not take this class. 

What You Will Learn

After completing this course, students will be able to: 

  • Identify, select, and apply troubleshooting methodologies 
  • Analyze scenarios to determine the most likely root cause of an issue 
  • Document a troubleshooting event 
  • Select, use, and understand the most appropriate troubleshooting tools 
  • Distinguish between data gathering, root cause selection, and problem resolution tasks 
  • Communicate effectively with computer users and IT coworkers 
Student Comments (8)
Comments about the Instructor
"Mike was excellent. He stressed really good points throughout the class. I was very comfortable asking questions. never felt like I couldn\'t bring him any of my questions. This is key in learning something new!"
January 30, 2024 | WIN600 Student
Comments about the Instructor
"absolutely enjoyed Mike's teaching style."
January 30, 2024 | WIN600 Student
Comments about the Physical Environment
"Loved being able to bring my troubleshooting issues to the class. Loved the troubleshooting examples Mike provided. The introduction of different app within windows was a great learning experience."
January 30, 2024 | WIN600 Student
Comments about the Courseware
"Took this as part of work prereq to the advanced class so I was already familiar with a lot of the material But I think the emphasis on thinking through what you're troubleshooting over trying random things posted on the first website on google was a very good point to drive in. And the lab with the back and forth between the issue that the user reported and what you actually see when looking at the issue yourself would be very helpful for those new to troubleshooting with users. Looking at the problem yourself when possible saves a lot of headaches and time."
September 12, 2023 | WIN600 Student
Comments about the Instructor
"Mr Danseglio did an excellent job of presenting the information and keeping the class engaged while he was presenting his material"
September 12, 2023 | WIN600 Student
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