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388 Student Comments

Advanced Windows Troubleshooting and Support Training Course (Replaces MOC: 10982)



  • 5 Days
  • Replaces MOC: 10982
  • Replay™ Class Recordings Included
  • Included in the "all-you-can-eat" Microsoft Live Training Subscription Learn More

Interface Gold™Gold Benefits: Retake this course for one year. Replay™ class recordings included. Money-back guarantee. Price Match available. MS SubscriptionIncluded in the "all-you-can-eat" Microsoft Live Training Subscription.

Dates Available
Class Time
to Run
Live Online
Rewatch with
Sep 16 - Sep 20
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
7AM - 3PM (PHX)
This class date is Guaranteed to Run and will not change.
Guaranteed To Run
Attend Live Online
Rewatch with Replay™
Oct 28 - Nov 1
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
7AM - 3PM (PHX)
This class date is Guaranteed to Run and will not change.
Guaranteed To Run
Attend Live Online
Rewatch with Replay™
Register today - no risk!  No cancellation fees.  Full money back guarantee!

This course replaces the following:
10982: Supporting and Troubleshooting Windows 10 Training

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Course Description

WIN740 is a custom Interface training course that replaces the retired Microsoft Official Curriculum (MOC) course 10982: Supporting and Troubleshooting Windows 10.

Get the knowledge and skills to support Windows 10 and 11 PCs and devices in a Windows Server domain environment with this advanced troubleshooting training course. In this 5-day class you’ll benefit from an instructor with decades of experience in Windows troubleshooting, as well as extensive “break-fix” hands-on labs. You’ll gain mastery in providing escalation-tier support to Windows users and other IT staff in medium to large organizations.

Before taking this class, you must have a strong understanding of Windows 10 configuration and troubleshooting in enterprise environments. This course focuses on how to troubleshoot advanced technical issues with Windows client computers, with an emphasis on Windows 10.

Note that this is an in-depth, hands-on troubleshooting class that makes extensive use of “break-fix” labs. These labs have limited guidance and are designed to reinforce both troubleshooting skills and existing knowledge of Windows 10 features. Because of this approach, students must already be familiar with basic Windows 10 support and troubleshooting before taking this course. This course is designed to reinforce skills and knowledge required by senior technical support personnel (sometimes called Tier 2 or Tier 3, or escalation support).


Course Introduction and Administrative Topics

Implementing a Troubleshooting Methodology

Overview of Windows 10 and 11

Using Core Troubleshooting Tools

Troubleshooting Startup Issues

Troubleshooting BitLocker Issues

Troubleshooting Hardware and Device Driver Issues

Troubleshooting Blue Screens

Troubleshooting Network Connectivity Issues

Troubleshooting User Logon Issues

Troubleshooting Group Policy and Active Directory Issues

Troubleshooting Printing Issues

Troubleshooting Applications


This 5-day instructor-led training course is designed for Enterprise Desktop Support Technician (EDST), who provides Tier 2 and above support to users running Windows 10 or 11 devices in medium to large enterprise organizations, within a Windows Active Directory domain environment. EDSTs focus on troubleshooting a broad range of technical issues with Windows, devices, cloud services, applications, networking, and hardware.

The key areas of technical support that students will learn about include resolving technical issues pertaining to Windows startup, activation, performance, profiles, and settings. Some other key areas include local and remote network access, access to applications, access to data and printers, user authentication, and Windows and data recovery.

Because this course is highly focused on the technical support role in an organization, students that are not currently in that role may not find value in this course.


Students must have at least one year of experience deploying and supporting Windows 10 or 11 in an enterprise environment. This class does NOT teach how to use or navigate Windows, it is focused on troubleshooting features that the student is already familiar with.

Before attending this course, students should also have:

  • Intermediate level of experience with networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), NetBIOS name resolution, and Domain Name System (DNS).
  • Familiarity with Microsoft Active Directory including Group Policy and user, computer, and group management.
  • Basic familiarity in Windows Server fundamentals including the use of Hyper-V and the Microsoft Management Console (MMC).
What You Will Learn

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows.
  • Troubleshoot startup issues and operating system services on a Windows device.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot problems that result in a Windows blue screen of death (BSOD).
  • Troubleshoot Windows devices remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover and protect data on a Windows computer.
Student Comments (388)
Comments about the Courseware
"I now have more troubleshooting tools for my toolbelt."
April 19, 2024 | WIN740 Student
Comments about enhancing the Courseware
"The training was great, I don't have anything to add for changes."
April 19, 2024 | WIN740 Student
Comments about the Courseware
"I liked doing instruction in the morning and then finishing with labs"
April 19, 2024 | WIN740 Student
Comments about enhancing the Courseware
"I don't think I would change much in terms of the actual content of the class. All of it I felt would be useful when I go back to the office, and it's shown light to processes that we currently do that could make processes more efficient."
April 19, 2024 | WIN740 Student
Comments about the Physical Environment
"Room setup was nice. It felt genuine rather than just a stuffy office casual space."
April 19, 2024 | WIN740 Student
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