Release Management in ITIL 4 – Waterfall and Agile DevOps Approaches

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Release Management in ITIL 4 – Waterfall and Agile DevOps Approaches

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The purpose of Release Management in ITIL 4 makes new and changed service features available for use. There are two methods Waterfall and Agile – DevOps Approach

Latest Blogs by Mark Thomas

Understanding Values, Outcomes, Costs and Risks in ITIL 4

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In ITIL 4, a service provider produces outputs that allow customers to achieve outcomes. Co creating value through the use of services requires a very unique balance of values and risks.

Monitoring and Event Management in ITIL 4

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The key to understanding Monitoring and Event Management is to systematically observe and be able to help us react faster so that we can close incidents earlier or avoid those incidents altogether.

ITIL 4 is coming February 28 and I think you are going to like this

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The ITIL 4 update addresses some of the hottest topics in our industry today and will include practical guidance on how you can shape and tailor your strategy to meet the needs of a complex environment.

ITIL – Change Management. Projecting Service Outages for your Change Advisory Board

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In this video, ITIL instructor Mark Thomas presents how he uses a graph to help manage projected Service Outages.

Three Steps to Conducting Requirements Workshops

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Whether you are a business analyst, project manager, or software developer, at some point in your career you will most likely be asked to elicit requirements for a new initiative.

Understanding the Components and Phases of the ITIL Service Lifecycle

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The key components to the ITIL lifecycle in Service Management is what we call the ITIL Core. We call those by phase names such as the first phase of the Service Strategy (SS) side. These are phases of a lifecycle that a service goes through.

Workshops / Webinars

Project Management (PMP) for Executives – Introduction

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Introduction Project Management (PMP) for Executives is a 9 part video training series developed by Steve Fullmer, PMP, MBA, MCT/CTT+, CDP.  Steven has a global reputation as a project manager, chief technology officer, and computer systems innovator. He has authored more than 100 articles and a dozen courses in the fields of project management, productivity, business … Continue reading Project Management (PMP) for Executives – Introduction

Project Management (PMP) Leadership Skills in the 21st Century … Do you Know Your History? – November 10, 2017

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The PMI Leadership triangle touts our need to develop our knowledge and application of leadership. Do you understand the leadership models of the 20th century? The 21st Century? Understanding your predecessors can assist to set your future course. On the matter of history, Mark Twain’s quote “History doesn’t repeat itself, but it does rhyme” is … Continue reading Project Management (PMP) Leadership Skills in the 21st Century … Do you Know Your History? – November 10, 2017

Principles of Decision Tree Design and Analysis in Project Management (PMP)

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Learn how to use Decision Trees and How to solve them with Risk Analysis in this PMP Project Management video by Steve Fullmer.

Understand the Mind to Become a Better Project Manager – February 18, 2015

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Our minds all work alike, at least biologically. Yet we are a diverse species with different motivations, opinions, perspectives, and directions. Do you understand how and why the human mind works? What makes you a great project manager? In this recording of our PMP training webinar from February 18, 2015, Steve Fullmer covers some of … Continue reading Understand the Mind to Become a Better Project Manager – February 18, 2015

Windows 10 Security – What’s New and Improved? – December 3, 2015

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In this recording of our Windows 10 webinar from December 3, 2015 training,  security expert Mike Danseglio presents the enhanced security features of SmartScreen, Defender and BitLocker in Windows 10 and new features such as Biometric Identification, Microsoft Passport, Device Guard and more.

Windows 10 Managing, Deploying and Configuring – December 2, 2015

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In this recorded Windows 10 training webinar from December 2, 2015, Windows Server instructor Rick Trader presents the deployment and management of Windows 10 Enterprise and the new Provisioning capability in Windows 10. Learn how to manage Windows 10 deployments using System Center Configuration Manager, Mobile Device Management and Intune. Also included in his presentation … Continue reading Windows 10 Managing, Deploying and Configuring – December 2, 2015

Videos You May Like

Configuring Windows Mobility Center and How to Turn it On and Off

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Here's a video demonstration to give you some background for the Mobility Center "How do I configure it? How do I turn it on? How do I turn it off?"

How to Configure Navigation in SharePoint Publishing Sites

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Configuring Navigation in a Publishing Site in a SharePoint Site that's in the Site Collection where the Publishing Feature has been activated, changes dramatically from that in a Collaboration Site.

Windows 10 Features and Navigation – December 1, 2015

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In this video, Windows Instructor Steve Fullmer presents the navigation and some of the new features associated with Windows 10 including Sysinternals Tools for Windows Client, Windows core concepts, exploring Process Explorer as well as some of the features that are not yet ready for prime time but will be released shortly in the future with Windows 10.