Release Management in ITIL 4 – Waterfall and Agile DevOps Approaches

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Release Management in ITIL 4 – Waterfall and Agile DevOps Approaches

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The purpose of Release Management in ITIL 4® is to make new and changed services and features available for use. This isn’t just one change, a release is many changes that we package into a release. We’ve come a long way with how we’re looking at optimizing how we deploy releases into production, how we … Continue reading Release Management in ITIL 4 – Waterfall and Agile DevOps Approaches

Latest Blogs by Mark Thomas

Understanding Values, Outcomes, Costs and Risks in ITIL 4

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This content is from our ITIL 4 Video Certification Training Course. Start training today! Providing value through the use of services or, better yet, co‑creating value through the use of services requires a very unique balance of a lot of different ingredients. First, when we’re looking at outcomes, costs, and risks. Outcomes, Risks and Value: … Continue reading Understanding Values, Outcomes, Costs and Risks in ITIL 4

Monitoring and Event Management in ITIL 4

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Monitoring and Event Management in ITL 4® is an important practice for us to understand. The definition of an event is. Event: Any change of state that has significance for the management of a service or other Configuration Item (CI) For example, I monitor and manage multiple data centers. One of the things we had … Continue reading Monitoring and Event Management in ITIL 4

ITIL 4 is coming February 28 and I think you are going to like this

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I first heard about ITIL being updated at the itSMF Fusion conference in 2017.  When Axelos made the announcement, my first thought was:  “Why update ITIL?  V3 has only been around for…well…”  That’s when it hit me.  It’s time for an update.  Here we are in February of 2019 launching one of the most anticipated … Continue reading ITIL 4 is coming February 28 and I think you are going to like this

ITIL – Change Management. Projecting Service Outages for your Change Advisory Board

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In this video, Instructor Mark Thomas presents how he visually creates a graph to help manage projected Service Outages in order  to effectively communicate with the Change Advisory Board (CAB). Video Transcription: The process called change management is a tough one to get down. One of the things we talk about in the ITIL Foundation … Continue reading ITIL – Change Management. Projecting Service Outages for your Change Advisory Board

Three Steps to Conducting Requirements Workshops

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Whether you are a business analyst, project manager, or software developer, at some point in your career you will most likely be asked to elicit requirements for a new initiative. There are several techniques to accomplish this including interviews, observation, surveys, job shadowing, brainstorming, and requirements workshops to name a few. All of these techniques … Continue reading Three Steps to Conducting Requirements Workshops

Understanding the Components and Phases of the ITIL Service Lifecycle

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This post is from our ITIL 2011 Foundation online video training library. Video transcript: Understanding the Components and Phases of the ITIL Service Lifecycle Instructor: Mark Thomas. The key components to the ITIL lifecycle in Service Management is what we call the ITIL Core. We call those by phase names such as the first phase … Continue reading Understanding the Components and Phases of the ITIL Service Lifecycle

Workshops / Webinars

Project Management (PMP) for Executives – Introduction

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Introduction Project Management (PMP) for Executives is a 9 part video training series developed by Steve Fullmer, PMP, MBA, MCT/CTT+, CDP.  Steven has a global reputation as a project manager, chief technology officer, and computer systems innovator. He has authored more than 100 articles and a dozen courses in the fields of project management, productivity, business … Continue reading Project Management (PMP) for Executives – Introduction

Project Management (PMP) Leadership Skills in the 21st Century … Do you Know Your History? – November 10, 2017

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The PMI Leadership triangle touts our need to develop our knowledge and application of leadership. Do you understand the leadership models of the 20th century? The 21st Century? Understanding your predecessors can assist to set your future course. On the matter of history, Mark Twain’s quote “History doesn’t repeat itself, but it does rhyme” is … Continue reading Project Management (PMP) Leadership Skills in the 21st Century … Do you Know Your History? – November 10, 2017

Principles of Decision Tree Design and Analysis in Project Management (PMP)

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In this Project Management Professional (PMP) training video, learn how about Decision Trees and how to solve them with Risk Analysis. Existentialism conveys themes like the importance of choice, contingencies, and extreme situations.  How do you choose when the decision is hard? (If the decision is easy, you just choose.) When the decision is hard, we … Continue reading Principles of Decision Tree Design and Analysis in Project Management (PMP)

Understand the Mind to Become a Better Project Manager – February 18, 2015

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Our minds all work alike, at least biologically. Yet we are a diverse species with different motivations, opinions, perspectives, and directions. Do you understand how and why the human mind works? What makes you a great project manager? In this recording of our PMP training webinar from February 18, 2015, Steve Fullmer covers some of … Continue reading Understand the Mind to Become a Better Project Manager – February 18, 2015

Windows 10 Security – What’s New and Improved? – December 3, 2015

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In this recording of our Windows 10 webinar from December 3, 2015 training,  security expert Mike Danseglio presents the enhanced security features of SmartScreen, Defender and BitLocker in Windows 10 and new features such as Biometric Identification, Microsoft Passport, Device Guard and more.

Windows 10 Managing, Deploying and Configuring – December 2, 2015

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In this recorded Windows 10 training webinar from December 2, 2015, Windows Server instructor Rick Trader presents the deployment and management of Windows 10 Enterprise and the new Provisioning capability in Windows 10. Learn how to manage Windows 10 deployments using System Center Configuration Manager, Mobile Device Management and Intune. Also included in his presentation … Continue reading Windows 10 Managing, Deploying and Configuring – December 2, 2015

Videos You May Like

Configuring Windows Mobility Center and How to Turn it On and Off

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Video transcription Steve Fullmer: In our Windows training courses, we often share information about the Windows 8.1 Mobility Center. Mobility Center was introduced for mobile and laptop devices in Windows 7. It’s present and somewhat enhanced in Windows 8. Since we don’t have mobile devices in our classrooms, I decided to take a little bit … Continue reading Configuring Windows Mobility Center and How to Turn it On and Off

How to Configure Navigation in SharePoint Publishing Sites

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For more SharePoint training videos in this series, see: Part 1 – Using Navigation Controls in a Collaboration Site in SharePoint Part 2 – Using Navigation Controls in a Publishing Site in SharePoint Part 3 – Configuring SharePoint Navigation in a Publishing Site – Activating the Publishing Feature Part 4 – » How to Configure Navigation in … Continue reading How to Configure Navigation in SharePoint Publishing Sites

Windows 10 Features and Navigation – December 1, 2015

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In this recorded Windows 10 webinar from December 1,2015, Windows Instructor Steve Fullmer presents the navigation and some of the new features associated with Windows 10 including Sysinternals Tools for Windows Client, Windows core concepts, exploring Process Explorer as well as some of the features that are not yet ready for prime time but will … Continue reading Windows 10 Features and Navigation – December 1, 2015