Release Management in ITIL 4 – Waterfall and Agile DevOps Approaches

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Release Management in ITIL 4 – Waterfall and Agile DevOps Approaches

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The purpose of Release Management in ITIL 4® is to make new and changed services and features available for use. This isn’t just one change, a release is many changes that we package into a release. We’ve come a long way with how we’re looking at optimizing how we deploy releases into production, how we … Continue reading Release Management in ITIL 4 – Waterfall and Agile DevOps Approaches

ITIL / COBIT Blogs

Understanding Values, Outcomes, Costs and Risks in ITIL 4

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This content is from our ITIL 4 Video Certification Training Course. Start training today! Providing value through the use of services or, better yet, co‑creating value through the use of services requires a very unique balance of a lot of different ingredients. First, when we’re looking at outcomes, costs, and risks. Outcomes, Risks and Value: … Continue reading Understanding Values, Outcomes, Costs and Risks in ITIL 4

Monitoring and Event Management in ITIL 4

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Monitoring and Event Management in ITL 4® is an important practice for us to understand. The definition of an event is. Event: Any change of state that has significance for the management of a service or other Configuration Item (CI) For example, I monitor and manage multiple data centers. One of the things we had … Continue reading Monitoring and Event Management in ITIL 4

ITIL 4 is coming February 28 and I think you are going to like this

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I first heard about ITIL being updated at the itSMF Fusion conference in 2017.  When Axelos made the announcement, my first thought was:  “Why update ITIL?  V3 has only been around for…well…”  That’s when it hit me.  It’s time for an update.  Here we are in February of 2019 launching one of the most anticipated … Continue reading ITIL 4 is coming February 28 and I think you are going to like this

ITIL – Change Management. Projecting Service Outages for your Change Advisory Board

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In this video, Instructor Mark Thomas presents how he visually creates a graph to help manage projected Service Outages in order  to effectively communicate with the Change Advisory Board (CAB). Video Transcription: The process called change management is a tough one to get down. One of the things we talk about in the ITIL Foundation … Continue reading ITIL – Change Management. Projecting Service Outages for your Change Advisory Board

Three Steps to Conducting Requirements Workshops

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Whether you are a business analyst, project manager, or software developer, at some point in your career you will most likely be asked to elicit requirements for a new initiative. There are several techniques to accomplish this including interviews, observation, surveys, job shadowing, brainstorming, and requirements workshops to name a few. All of these techniques … Continue reading Three Steps to Conducting Requirements Workshops

Understanding the Components and Phases of the ITIL Service Lifecycle

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This post is from our ITIL 2011 Foundation online video training library. Video transcript: Understanding the Components and Phases of the ITIL Service Lifecycle Instructor: Mark Thomas. The key components to the ITIL lifecycle in Service Management is what we call the ITIL Core. We call those by phase names such as the first phase … Continue reading Understanding the Components and Phases of the ITIL Service Lifecycle

Workshops / Webinars

Project Management (PMP) for Executives – Introduction

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Introduction Project Management (PMP) for Executives is a 9 part video training series developed by Steve Fullmer, PMP, MBA, MCT/CTT+, CDP.  Steven has a global reputation as a project manager, chief technology officer, and computer systems innovator. He has authored more than 100 articles and a dozen courses in the fields of project management, productivity, business … Continue reading Project Management (PMP) for Executives – Introduction

Project Management (PMP) Leadership Skills in the 21st Century … Do you Know Your History? – November 10, 2017

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The PMI Leadership triangle touts our need to develop our knowledge and application of leadership. Do you understand the leadership models of the 20th century? The 21st Century? Understanding your predecessors can assist to set your future course. On the matter of history, Mark Twain’s quote “History doesn’t repeat itself, but it does rhyme” is … Continue reading Project Management (PMP) Leadership Skills in the 21st Century … Do you Know Your History? – November 10, 2017

Principles of Decision Tree Design and Analysis in Project Management (PMP)

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In this Project Management Professional (PMP) training video, learn how about Decision Trees and how to solve them with Risk Analysis. Existentialism conveys themes like the importance of choice, contingencies, and extreme situations.  How do you choose when the decision is hard? (If the decision is easy, you just choose.) When the decision is hard, we … Continue reading Principles of Decision Tree Design and Analysis in Project Management (PMP)

Understand the Mind to Become a Better Project Manager – February 18, 2015

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Our minds all work alike, at least biologically. Yet we are a diverse species with different motivations, opinions, perspectives, and directions. Do you understand how and why the human mind works? What makes you a great project manager? In this recording of our PMP training webinar from February 18, 2015, Steve Fullmer covers some of … Continue reading Understand the Mind to Become a Better Project Manager – February 18, 2015

Windows 10 Security – What’s New and Improved? – December 3, 2015

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In this recording of our Windows 10 webinar from December 3, 2015 training,  security expert Mike Danseglio presents the enhanced security features of SmartScreen, Defender and BitLocker in Windows 10 and new features such as Biometric Identification, Microsoft Passport, Device Guard and more.

Windows 10 Managing, Deploying and Configuring – December 2, 2015

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In this recorded Windows 10 training webinar from December 2, 2015, Windows Server instructor Rick Trader presents the deployment and management of Windows 10 Enterprise and the new Provisioning capability in Windows 10. Learn how to manage Windows 10 deployments using System Center Configuration Manager, Mobile Device Management and Intune. Also included in his presentation … Continue reading Windows 10 Managing, Deploying and Configuring – December 2, 2015

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A Simple Introduction to Cisco CML2

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Mark Jacob, Cisco Instructor, presents an introduction to Cisco Modeling Labs 2.0 or CML2.0, an upgrade to Cisco’s VIRL Personal Edition. Mark demonstrates Terminal Emulator access to console, as well as console access from within the CML2.0 product. Hello, I’m Mark Jacob, a Cisco Instructor and Network Instructor at Interface Technical Training. I’ve been using … Continue reading A Simple Introduction to Cisco CML2

Cable Testers and How to Use them in Network Environments

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This content is from our CompTIA Network + Video Certification Training Course. Start training today! In this video, CompTIA Network + instructor Rick Trader demonstrates how to use cable testers in network environments. Let’s look at some tools that we can use to test our different cables in our environment. Cable Testers Properly Wired Connectivity … Continue reading Cable Testers and How to Use them in Network Environments

Government Edition – Encrypting a USB Flash Drive in Windows 10

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In this video, Security Instructor Mike Danseglio demonstrates how to use BitLocker in Window 10 to secure files on a USB Flash drive that adhere to stricter data protection requirements as found inside Government entities. BitLocker 2-day instructor-led training is now available at Interface: BITLOCK: Planning and Deploying BitLocker Drive Encryption Training Video Transcription: Hi. … Continue reading Government Edition – Encrypting a USB Flash Drive in Windows 10