ITIL – Change Management. Projecting Service Outages for your Change Advisory Board

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ITIL – Change Management. Projecting Service Outages for your Change Advisory Board

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In this video, ITIL instructor Mark Thomas presents how he uses a graph to help manage projected Service Outages.

ITIL / COBIT Blogs

Three Steps to Conducting Requirements Workshops

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Whether you are a business analyst, project manager, or software developer, at some point in your career you will most likely be asked to elicit requirements for a new initiative.

Understanding the Components and Phases of the ITIL Service Lifecycle

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The key components to the ITIL lifecycle in Service Management is what we call the ITIL Core. We call those by phase names such as the first phase of the Service Strategy (SS) side. These are phases of a lifecycle that a service goes through.

Ten ways to be a more valuable Business Analyst

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How do I add value to the organization as a Business Analyst? a BA is primarily a liaison between the business and IT, a BA must also have enough knowledge of the inner workings of the business and IT department to be able to translate between the two

IT today – IT exists because the Business exists.

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Adopting a service oriented approach for the effective delivery of IT services to meet the business needs is the opportunity we have in IT today.

Main Concepts of the Service Lifecycle

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Here are the main concepts of the Service Lifecycle in the ITIL framework. Service Strategy, Design, Transition, Operation, CSI and SKMS

ITIL – Building a Service Catalog in 4 steps, Part 2 of 3

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Refine the catalog with meaningful information. Leveraging our service owners and change management, our Service Catalog was essentially updated on a release schedule

Workshops / Webinars

Project Management (PMP) for Executives – Introduction

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Introduction Project Management (PMP) for Executives is a 9 part video training series developed by Steve Fullmer, PMP, MBA, MCT/CTT+, CDP.  Steven has a global reputation as a project manager, chief technology officer, and computer systems innovator. He has authored more than 100 articles and a dozen courses in the fields of project management, productivity, business … Continue reading Project Management (PMP) for Executives – Introduction

Project Management (PMP) Leadership Skills in the 21st Century … Do you Know Your History? – November 10, 2017

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The PMI Leadership triangle touts our need to develop our knowledge and application of leadership. Do you understand the leadership models of the 20th century? The 21st Century? Understanding your predecessors can assist to set your future course. On the matter of history, Mark Twain’s quote “History doesn’t repeat itself, but it does rhyme” is … Continue reading Project Management (PMP) Leadership Skills in the 21st Century … Do you Know Your History? – November 10, 2017

Principles of Decision Tree Design and Analysis in Project Management (PMP)

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Learn how to use Decision Trees and How to solve them with Risk Analysis in this PMP Project Management video by Steve Fullmer.

Understand the Mind to Become a Better Project Manager – February 18, 2015

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Our minds all work alike, at least biologically. Yet we are a diverse species with different motivations, opinions, perspectives, and directions. Do you understand how and why the human mind works? What makes you a great project manager? In this recording of our PMP training webinar from February 18, 2015, Steve Fullmer covers some of … Continue reading Understand the Mind to Become a Better Project Manager – February 18, 2015

Windows 10 Security – What’s New and Improved? – December 3, 2015

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In this recording of our Windows 10 webinar from December 3, 2015 training,  security expert Mike Danseglio presents the enhanced security features of SmartScreen, Defender and BitLocker in Windows 10 and new features such as Biometric Identification, Microsoft Passport, Device Guard and more.

Windows 10 Managing, Deploying and Configuring – December 2, 2015

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In this recorded Windows 10 training webinar from December 2, 2015, Windows Server instructor Rick Trader presents the deployment and management of Windows 10 Enterprise and the new Provisioning capability in Windows 10. Learn how to manage Windows 10 deployments using System Center Configuration Manager, Mobile Device Management and Intune. Also included in his presentation … Continue reading Windows 10 Managing, Deploying and Configuring – December 2, 2015

Videos You May Like

Configuring Windows Mobility Center and How to Turn it On and Off

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Here's a video demonstration to give you some background for the Mobility Center "How do I configure it? How do I turn it on? How do I turn it off?"

Creating Users and Managing Passwords in Microsoft Office 365

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In this Office 365 training video, instructor Spike Xavier demonstrates how to create users and manage passwords in Office 365.

Windows 10 Features and Navigation – December 1, 2015

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In this video, Windows Instructor Steve Fullmer presents the navigation and some of the new features associated with Windows 10 including Sysinternals Tools for Windows Client, Windows core concepts, exploring Process Explorer as well as some of the features that are not yet ready for prime time but will be released shortly in the future with Windows 10.