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    ITIL – Change Management. Projecting Service Outages for your Change Advisory Board

    In this video, Instructor Mark Thomas presents how he visually creates a graph to help manage projected Service Outages in order  to effectively communicate with the Change Advisory Board (CAB). Video Transcription: The process called change management is a tough one to get down. One of the things we talk about in the ITIL Foundation … Continue reading ITIL – Change Management. Projecting Service Outages for your Change Advisory Board

    This Week at Interface | April 14, 2014

    Here’s what’s happening this week at Interface. This week Ralph wears a hardhat and Lynn covers our developer training program as well as our Remote Live classes running this week, including: 10747: Administering System Center 2012 R2 Configuration Manager with Mike Danseglio BI779: SQL Server 2012 Reporting Services (SSRS) for Report Developers with Peter Avila … Continue reading This Week at Interface | April 14, 2014

    Three Steps to Conducting Requirements Workshops

    Whether you are a business analyst, project manager, or software developer, at some point in your career you will most likely be asked to elicit requirements for a new initiative. There are several techniques to accomplish this including interviews, observation, surveys, job shadowing, brainstorming, and requirements workshops to name a few. All of these techniques … Continue reading Three Steps to Conducting Requirements Workshops

    This Week at Interface | February 24, 2014

    Here’s what’s happening this week at Interface. This week Ralph and Lynn jump right into our Remote Live courses running here at Interface, including: ITIL200: ITIL Foundation Certification Course with Mark Thomas CCNA225: ICND2 – Interconnecting Cisco Networking Devices Part2 v2 with Mark Jacob 20341: Core Solutions of Microsoft Exchange Server 2013 with Jason Helmick … Continue reading This Week at Interface | February 24, 2014

    Understanding the Components and Phases of the ITIL Service Lifecycle

    This post is from our ITIL 2011 Foundation online video training library. Video transcript: Understanding the Components and Phases of the ITIL Service Lifecycle Instructor: Mark Thomas. The key components to the ITIL lifecycle in Service Management is what we call the ITIL Core. We call those by phase names such as the first phase … Continue reading Understanding the Components and Phases of the ITIL Service Lifecycle

    IT today – IT exists because the Business exists.

    ITIL 2011 Foundation Module: Service Management as a Practice Title: IT Today, IT Opportunity Instructor: Mark Thomas – Director of Business Services – ITIL, COBIT and Business Analysis Video transcript: IT Today, IT Opportunity As we start to look at Module 3 – Service Management as a Practice. I think it is important for us to look … Continue reading IT today – IT exists because the Business exists.