In this video, Instructor Mark Thomas presents how he visually creates a graph to help manage projected Service Outages in order to effectively communicate with the Change Advisory Board (CAB). Video Transcription: The process called change management is a tough one to get down. One of the things we talk about in the ITIL Foundation … Continue reading ITIL – Change Management. Projecting Service Outages for your Change Advisory Board
One long, fruitful day. 6.5 PDU’s. New insight into the direction of PMI and the world of project management. I attended Projectmanagement.com’s 2015 virtual Global Congress yesterday (April 30, 2015). Admittedly skepticism led to event attendance. Would sitting in front of a monitor for ten hours listening to virtual/remote delivery of project management content be … Continue reading PMXPO Project Management 2015 Virtual Global Congress – Recap
If you were at the 2014 PMI Global Congress in Phoenix last week, you probably don’t have time to read this blog. You are in the field becoming a world changer! The theme Progressive Learning played throughout the week as attendees gained insight, enhanced skills, and learned new approaches toward achieving project success. Day one … Continue reading PMI Global Congress 2014 Recap
In the first two parts of this blog series, we reviewed the four steps we used to deploy and manage our first Service Catalog. Part 1: Get something out there. Step 1. Part 2: Refine the information. Steps 2 and 3. Now I’d like to outline some key takeaways that might help. Step 4. Once … Continue reading ITIL – Building a Service Catalog in 4 steps, Part 3
In part one of this blog series, we discussed Step 1 to my first Service Catalog (Get something out there!). In this part, I’d like to share with your our final three steps. Step 2: Refine the catalog with meaningful information. Once we had a basic catalog launched with key services, we found our first … Continue reading ITIL – Building a Service Catalog in 4 steps, Part 2 of 3
What is Problem Management? According to the IT Infrastructure Library (ITIL), the goal of Problem Management is to minimize the adverse impact of Incidents or prevent these Incidents from occurring at all. Problem Management seeks to get to the root cause of Incidents and take actions to improve or correct the situation. Since problems are typically … Continue reading Is Problem Management a Source of Your IT Problems?
Can you guess the most popular question I get in an ITIL class? "What process should we start with?" – No. "How do I become an ITIL expert?" – No. "What is the best approach to implementing Change Management?" – No. "How do I get executive level support for our Service Management initiative?" – Yes! … Continue reading Can you guess the most popular question I get in an ITIL class?
Deep breath in – Deep breath out. This is part 1 of the PMI Global Co ngress 2012 in Vancouver, BC. For part 2, see How to be a Leader. The pace of the deliverables for the PMI Global Congress 2012 in Vancouver, BC would do any schedule manager proud. The focus for the week is … Continue reading PMI Global Congress 2012 – First Report. The focus for the week is Change
About three years ago I was in charge of all IT operations for a managed service provider and had just completed an assessment of our service management processes. In that assessment we discovered that several key Service Management processes had very low maturity and the tools being used were inadequate and not deployed correctly. One … Continue reading Can you really use SharePoint to manage process? YES.
Time and time again, I’m asked the question: “How do you manage a CAB effectively?” Having been a change manager for two companies as well as assisted several organizations optimize their process; I’ve painfully discovered some handy tricks and tips that might help. This is not an all-inclusive list, but a short snapshot of the … Continue reading Five good tips to running a Change Advisory Board (CAB)