A student in a recent ITIL class asked me a very good question: "Why did ITIL v3 combine the processes of Asset Management and Configuration Management, is it because assets and configuration items are the same thing?" Well, yes and no, but mostly no. Although I was not an author in the newest version of the ITIL … Continue reading Aren’t Assets and Configuration Items the same thing according to ITIL?
Time and time again, I’m asked the question: “How do you manage a CAB effectively?” Having been a change manager for two companies as well as assisted several organizations optimize their process; I’ve painfully discovered some handy tricks and tips that might help. This is not an all-inclusive list, but a short snapshot of the … Continue reading Five good tips to running a Change Advisory Board (CAB)