ITIL and COBIT instructor Mark Thomas discussed the new features of the latest release of COBIT5 by ISACA. COBIT 5 has new rich capabilities that are useful for organizations of all sizes. Some of these include: A new Expanded Goals Cascade that address Stakeholders needs and builds an end-to-end business perspective. This helps satisfy objectives … Continue reading Video – What’s new in COBIT5? The benefits of Governance of Enterprise IT (GEIT)
I suspect few readers of this blog can say they’ve never had a ticket backlog at the service desk. Ticket backlog is a frustrating situation, and I get asked a lot about some strategies on how to get a better handle on it. Here are some tips and advice to not only reducing the backlog, … Continue reading Ticket Backlog Nightmare! How do I get out of this?
IT is no stranger to pressure: complex technologies, new and often confusing regulatory and compliance concerns, and above all how to ensure value creation. One technique that I’ve found valuable is cleverly designed in COBIT5. The COBIT framework is designed around five core principles: 1) Meeting stakeholder needs, 2) Covering the enterprise end-to-end, 3) Applying … Continue reading Aligning IT goals using the COBIT5 Goals Cascade
What is Problem Management? According to the IT Infrastructure Library (ITIL), the goal of Problem Management is to minimize the adverse impact of Incidents or prevent these Incidents from occurring at all. Problem Management seeks to get to the root cause of Incidents and take actions to improve or correct the situation. Since problems are typically … Continue reading Is Problem Management a Source of Your IT Problems?
In today’s changing and complex environment, there is a growing concern and much discussion around the role of access management and the validity of the controls in place to support overall security and compliance initiatives. Often times, organizations fall short of their access control goals, but why? Simply deploying the latest in tools and technologies is only … Continue reading Access Management Control in IT is not just about the tools!
Why is COBIT 5 such a big deal? There has been a lot of talk about ISACA’s newest COBIT release, and for good reason. COBIT 5 is the latest edition of ISACA’s globally accepted framework that includes input from experts around the world. To date, it is the only business framework for the governance and management … Continue reading ISACA’s Newest COBIT 5 Release – A Big Deal for a Good Reason
Too many needs and too many tools to choose from. Here are the five I would use if I were your IT leader. Back in 1997, my first civilian job when I left the military was to manage a newly formed Project Management Office (PMO) for a mid-sized Research and Development firm. It seemed they … Continue reading ITIL, COBIT, PMBOK, BABOK & TOGAF – 5 tools to improve your IT department
Below are links to download the ITIL / COBIT sessions presented by Mark Thomas at Interface Tech Immersion 2011. Mark Thomas is the Director of Business Services at Interface Technical training. Session 1: Agile Presenter: Mark Thomas Are you a victim of building the wrong solutions slowly? If so, you're not alone, and considering an Agile … Continue reading ITIL and COBIT Presentation at TI2011 by Mark Thomas
Our DEEP DIVE Tech Immersion 2011 was a great success! A highlight was the keynote by Microsoft Distinguished Engineer Jeffrey Snover, the father of PowerShell. Snover cleared up some of the confusion about the cloud, which we'll be hearing more about. It was helpful to get Snover's insight into how to use cloud computing with current … Continue reading Interface Tech Immersion 2011
In this video, Mark Thomas, Director of Business Services and ITIL & COBIT instructor at Interface Technical Training breaks down the difference between ITIL & COBIT. I wanted to share something with you that I experienced not too long ago. I visited an organization that asked me to help them make a decision. They wanted … Continue reading ITIL vs COBIT – Which is best for you?