Tag Archives: CSI

Understanding the Components and Phases of the ITIL Service Lifecycle

This post is from our ITIL 2011 Foundation online video training library. Video transcript: Understanding the Components and Phases of the ITIL Service Lifecycle Instructor: Mark Thomas. The key components to the ITIL lifecycle in Service Management is what we call the ITIL Core. We call those by phase names such as the first phase … Continue reading Understanding the Components and Phases of the ITIL Service Lifecycle

The Importance of ITIL® Service Strategy on Your Path to Expert

So you want to be an ITIL “Expert”. As you know, you have many options in accruing the necessary 15 points (in addition to the mandatory Foundation and MALC points) but have you really thought about what courses will provide the most benefit? Of course, take the courses that will support your day-to-day work but … Continue reading The Importance of ITIL® Service Strategy on Your Path to Expert