Tag Archives: ITIL 4

Release Management in ITIL 4 – Waterfall and Agile DevOps Approaches

This content is from our ITIL 4 Video Certification Training Course. Start training today! The purpose of Release Management in ITIL 4 is to make new and changed services and features available for use. This isn’t just one change, a release is many changes that we package into a release. We’ve come a long way … Continue reading Release Management in ITIL 4 – Waterfall and Agile DevOps Approaches

Understanding Values, Outcomes, Costs and Risks in ITIL 4

This content is from our ITIL 4 Video Certification Training Course. Start training today! Providing value through the use of services or, better yet, co‑creating value through the use of services requires a very unique balance of a lot of different ingredients. First, when we’re looking at outcomes, costs, and risks. Outcomes, Risks and Value: … Continue reading Understanding Values, Outcomes, Costs and Risks in ITIL 4

ITIL 4 is coming February 28 and I think you are going to like this

I first heard about ITIL being updated at the itSMF Fusion conference in 2017.  When Axelos made the announcement, my first thought was:  “Why update ITIL?  V3 has only been around for…well…”  That’s when it hit me.  It’s time for an update.  Here we are in February of 2019 launching one of the most anticipated … Continue reading ITIL 4 is coming February 28 and I think you are going to like this