Tag Archives: SO

Understanding the Components and Phases of the ITIL Service Lifecycle

This post is from our ITIL 2011 Foundation online video training library. Video transcript: Understanding the Components and Phases of the ITIL Service Lifecycle Instructor: Mark Thomas. The key components to the ITIL lifecycle in Service Management is what we call the ITIL Core. We call those by phase names such as the first phase … Continue reading Understanding the Components and Phases of the ITIL Service Lifecycle