Tag Archives: troubleshooting

CompTIA A+ 902: Troubleshooting Mobile Device Operating Systems

Now that we are delivering to the latest CompTIA A+ 220-902 exam objectives the course has dramatically expanded Operating System coverage. Exam objectives now include Windows Vista, Windows 7, Windows 8/8.1 as well as Linux, Mac OS X, and both the IOS and Android mobile operating platforms. For CompTIA A+ Certification, see our course outline. Although … Continue reading CompTIA A+ 902: Troubleshooting Mobile Device Operating Systems

The Microsoft Troubleshooting Methodology – Determine Root Cause

I simply cannot count the times I’ve heard someone vaguely describe some computer problem and then immediately follow it up with their resolution. That resolution is almost always one of these gems: Reboot the computer Reboot the server Reboot the {insert your favorite IT component here} Defragment the hard drive (even solid state drives) Ipconfig/release … Continue reading The Microsoft Troubleshooting Methodology – Determine Root Cause

Windows Troubleshooting Tip – Snip

I’ve published a number of articles on following a simple and straightforward troubleshooting methodology. I advocate a simple and focused approach shown in Figure 1. You can see that symptom identification is the first step, followed by root cause analysis and problem resolution.   Figure 1. MikeDan’s Quick and Dirty Troubleshooting Methodology.   What is … Continue reading Windows Troubleshooting Tip – Snip

Windows Troubleshooting Tip – the Problem Steps Recorder

I’ve published a number of articles on following a simple and straightforward troubleshooting methodology. I advocate a simple and focused approach shown in Figure 1. You can see that symptom identification is the first step, followed by root cause analysis and problem resolution.   Figure 1. MikeDan’s Quick and Dirty Troubleshooting Methodology.   There’s a … Continue reading Windows Troubleshooting Tip – the Problem Steps Recorder

The Microsoft Troubleshooting Methodology – Identify the Symptom

In a previous article: The Microsoft Troubleshooting Methodology – Simple and Flexible, I explained how I follow a simple and straightforward troubleshooting methodology. That article shows the way this methodology works and how it functions as a troubleshooting framework for almost any computer problem. Here’s a reminder of my approach.   Figure 1. MikeDan’s Quick and Dirty … Continue reading The Microsoft Troubleshooting Methodology – Identify the Symptom

The Microsoft Troubleshooting Methodology – Simple and Flexible

Like many IT professionals, I did my time in technical support. In call centers, in data centers, in corporate IT, and as a consultant, I spent lots of time chasing down and resolving computer problems. I got my start working in Microsoft’s Product Support Services (PSS) troubleshooting early versions of Windows and Microsoft Word for … Continue reading The Microsoft Troubleshooting Methodology – Simple and Flexible