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ITIL-ST: Intermediate Lifecycle: Service Transition with Certification Exam

This course covers the management and control of the activities and techniques within the Service Transition stage. Successful implementation of ITIL® Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption. The main … Continue reading ITIL-ST: Intermediate Lifecycle: Service Transition with Certification Exam

ITIL-SS: ITIL® Intermediate Service Lifecycle: Service Strategy with Certification Exam

The ITIL® Intermediate Qualification: Service Strategy Certificate is a free-standing qualification but is also part of the ITIL® intermediate lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and … Continue reading ITIL-SS: ITIL® Intermediate Service Lifecycle: Service Strategy with Certification Exam

ITIL-SOA: Intermediate Capability: Service Offerings and Agreements with Certification Exam

The ITIL® Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to … Continue reading ITIL-SOA: Intermediate Capability: Service Offerings and Agreements with Certification Exam

ITIL-SO: ITIL® Intermediate Lifecycle: Service Operation with Certification Exam

Service Operation Certificate is part of the ITIL® Intermediate Lifecycle stream, and is one of the modules that lead to the ITIL Expert in IT Service Management Certificate. This 3-day course covers the management and control of the activities and techniques within Service Operation, but not the detail of each of the supporting processes. You … Continue reading ITIL-SO: ITIL® Intermediate Lifecycle: Service Operation with Certification Exam

ITIL-SD: ITIL® Intermediate Lifecycle Service Design with Certification Exam

This 3-day class teaches students how to plan, implement and optimize Service Design processes. ITIL® Service Design best practices enables IT departments to design new IT services that meet commitments related to service quality, availability, customer satisfaction and cost-effectiveness. Students will learn to identify the ITIL® lifecycle and the fundamental processes involved in Service Design … Continue reading ITIL-SD: ITIL® Intermediate Lifecycle Service Design with Certification Exam

ITIL-RCV: ITIL® Intermediate Capability Release, Control and Validation with Certification Exam

The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate. This 5 day course immerses students in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, … Continue reading ITIL-RCV: ITIL® Intermediate Capability Release, Control and Validation with Certification Exam

ITIL-PPO: Intermediate Capability: Planning, Protection and Optimization with Certification Exam

The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to … Continue reading ITIL-PPO: Intermediate Capability: Planning, Protection and Optimization with Certification Exam

ITIL-OSA: ITIL® Intermediate Capability Operational Support & Analysis with Certification Exam

The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate. This 5 day course immerses students in the practical aspects of the ITIL® 2011 Service Lifecycle and processes associated with the … Continue reading ITIL-OSA: ITIL® Intermediate Capability Operational Support & Analysis with Certification Exam

ITIL-MALC: Managing Across the Lifecycle (MALC)

Managing Across the Lifecycle (MALC) course completes the ITIL Capability and Lifecycle qualification programs, and is a required course for the ITIL Expert designation. This course brings together the full meaning of a Lifecycle approach to Service Management. The focus is on the strategy, planning, and measuring ITIL practices. Understanding and interacting with the lifecycle … Continue reading ITIL-MALC: Managing Across the Lifecycle (MALC)