Service Value Chain – Overview

Service Value Chain – Overview
By Mark Thomas
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Module 1 - Course Introduction
Module 2 - Service Management
Module 3 - Guiding Principles
Module 4 - Service Management Dimensions
Module 5 - Service Value System
Module 6 - Service Value Chain
Module 7 - ITIL Practices
CI Model
2:58
Module 8 - Closing and Exam preparation
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Service Value Chain – Overview