This course teaches you the key components and procedures that you need to know to manage, monitor, and troubleshoot Cisco© Nexus© 9000 Series Switches in Application Centric Infrastructure (ACI) mode, a solution to simplify, optimize, and accelerate infrastructure deployment and governance. This course is for advanced engineers who have installed and managed existing fabrics or … Continue reading DCACIT: Troubleshooting Cisco Application Centric Infrastructure
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SDWAN300: Implementing Cisco SD-WAN Solutions
The Implementing Cisco SD-WAN Solutions (SDWAN300) v1.0 course gives you deep-dive training about how to design, deploy, configure, and manage your Cisco© Software-Defined WAN (SD-WAN) solution in a large-scale live network, including how to migrate from legacy WAN to SD-WAN. You will learn best practices for configuring routing protocols in the data center and the … Continue reading SDWAN300: Implementing Cisco SD-WAN Solutions
APCCE: Administering Packaged Contact Center Enterprise
Administering Packaged Contact Center Enterprise (APCCE) is a Sunset Learning Institute developed course that provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components. APCCE is an administration course focusing on the day-to-day tasks needed to manage a Cisco deployed Packaged Contact Center Enterprise environment. While the class will … Continue reading APCCE: Administering Packaged Contact Center Enterprise
ACUIC: Administering Cisco Unified Intelligence Center
Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, … Continue reading ACUIC: Administering Cisco Unified Intelligence Center
ICCE: Integrating Cisco Enterprise Chat & Email with UCCE
In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Enterprise Contact Center environment. The course covers the details needed to prepare an both UCCE and ECE environments for the integration and configurations steps required to do the actual integration. Students will gain experience with the … Continue reading ICCE: Integrating Cisco Enterprise Chat & Email with UCCE
ACE2: Acano Certified Expert Training 2 (ACE2)
Upon completion of the course, students will be capable of customized solution design, solution customization and using APIs to create integrated solutions. Students will receive the ACE II Certificate upon successful course completion and passing the exam.
ACE1: Acano Certified Expert Training 1 (ACE1)
Students will gain knowledge and experience deploying Acano Servers in single server, two-server, and resilient deployments in real-world environments. Installations will include full configurations and integrating the Acano solution with other UC platforms such as Cisco Voice and Video networks as well as the basics of integrating with Microsoft Lync. Students who complete the course … Continue reading ACE1: Acano Certified Expert Training 1 (ACE1)
CAPPS: Integrating Cisco Unified Communications Applications
Integrating Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options … Continue reading CAPPS: Integrating Cisco Unified Communications Applications
CIPTV2: Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)
Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2) v1.0 is a 5-day course that prepares the learner for implementing Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. It covers globalized call routing, URI call routing, global dial plan replication based on the ILS, Cisco Unified … Continue reading CIPTV2: Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)
CIPTV1: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)
Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a 5-day course that prepares the learner for implementing a Cisco Collaboration solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component for the Cisco Collaboration solution. Lab exercises included in … Continue reading CIPTV1: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)