Blog Archives

ICCE: Integrating Cisco Enterprise Chat & Email with UCCE (ICCE)

In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Enterprise Contact Center environment. The course covers the details needed to prepare an both UCCE and ECE environments for the integration and configurations steps required to do the actual integration. Students will gain experience with the … Continue reading ICCE: Integrating Cisco Enterprise Chat & Email with UCCE (ICCE)

AUCCE2: Administering Unified Contact Center Enterprise with CVP Part 2

This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution.  The AUCCE Part 1 course or equivalent prior experience is a prerequisite for attending this course.  This course is also a good companion course to the DUCCE course which covers more … Continue reading AUCCE2: Administering Unified Contact Center Enterprise with CVP Part 2

AUCCE1: Administering Unified Contact Center Enterprise with CVP Part 1

AUCCE Part 1 course gives the learner an understanding of the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.  This course also serves as a … Continue reading AUCCE1: Administering Unified Contact Center Enterprise with CVP Part 1

ACE2: Acano Certified Expert Training 2 (ACE2)

Upon completion of the course, students will be capable of customized solution design, solution customization and using APIs to create integrated solutions. Students will receive the ACE II Certificate upon successful course completion and passing the exam.

ACE1: Acano Certified Expert Training 1 (ACE1)

Students will gain knowledge and experience deploying Acano Servers in single server, two-server, and resilient deployments in real-world environments. Installations will include full configurations and integrating the Acano solution with other UC platforms such as Cisco Voice and Video networks as well as the basics of integrating with Microsoft Lync. Students who complete the course … Continue reading ACE1: Acano Certified Expert Training 1 (ACE1)

ICER: Implementing Cisco Emergency Responder

Implementing Cisco Emergency Responder (ICER) v9 is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to … Continue reading ICER: Implementing Cisco Emergency Responder

CAPPS: Integrating Cisco Unified Communications Applications

Integrating Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options … Continue reading CAPPS: Integrating Cisco Unified Communications Applications

AAUCMF: Advanced Administration of Unified Communications Manager and Features

Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting.  This course is intended to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, … Continue reading AAUCMF: Advanced Administration of Unified Communications Manager and Features

UCCXD: Deploying Cisco Unified Contact Center Express

This course, Deploying Cisco Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center … Continue reading UCCXD: Deploying Cisco Unified Contact Center Express

CIPTV2: Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)

Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2) v1.0 is a 5-day course that prepares the learner for implementing Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. It covers globalized call routing, URI call routing, global dial plan replication based on the ILS, Cisco Unified … Continue reading CIPTV2: Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)