Key Principles and Models – Introduction

Key Principles and Models – Introduction
By Mark Thomas
BUY NOW $495
Buy for Teams
Video Courses > ITIL Foundations 2011 Certification Video Course
Module 1: Introduction
Module 2: What is ITIL?
Module 3: Service Management as a Practice
Module 4: Key Principles and Models
Governance
2:43
RACI Chart
2:41
Module 5: Service Strategy
Module 6: Service Design
Module 7: Service Transition
Interfaces
3:24
Phases
2:20
DIKW Model
2:20
Module 8: Service Operation (SO)
Module 9: Continual Service Improvement (CSI)
Module 10: Review and Exam Preparation
View Entire Course

Key Principles and Models - Introduction