Service Design (SD) Introduction

Service Design (SD) Introduction
By Mark Thomas
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Module 1: Introduction
Module 2: What is ITIL?
Module 3: Service Management as a Practice
Module 4: Key Principles and Models
Module 5: Service Strategy
Module 6: Service Design
Module 7: Service Transition
Phases
2:20
Module 8: Service Operation (SO)
Module 9: Continual Service Improvement (CSI)
Module 10: Review and Exam Preparation
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Service Design (SD) Introduction